Manufacturer: Directv Category: Installation Clear all filters (5 of 5 reviews match)
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DirectTV installed the dish and a place where it was impossible to get consistent, good reception. I called them for service several times, then canceled. They are trying to *** me out about extra $430 cancellation fee on top of keeping my $220 deposit ! This is FRAUD and tDirectTV should be shut down for Setting up and scamming Americans consistently every single day. They had a consumer representative call me from either the Philippines or...
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1.0
#1011957
We had a major snow storm a couple of days ago and I noticed snow on the dish,. I noticed our dish was mounted on the roof differently than all my neighbors. The pipe holding the dish off the roof was only long enough to have the bottom of the dish less than inch above the roof. Everyone else I could see had a pipe that held the dish so the bottom is about 18 inches above the roof. I called direct tv, we have to go through att to get to direct...
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Anonymous

Anonymous you have a stubby mount, those are normal, you don't need the longer one. yours is newer has nothing to do with snow.

1.0
#1002433
Appt 1 - Tech arrives and states he can't go onto the roof to install on the best location (Chimney) due to new rules which require fall protection and a supervisor.Appt2 - Same Installer two days later never shows but does call informing his supervisor is in a meeting so he is likely to run late. I call after waiting 4hrs to learn he places notes on my account saying he did arrive but needs a 40' ladder and places my account on-hold forcing yet...
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3.0
I didn't like
  • Disappointing customer service
#986671
On two separate occasions, two different Directv installers came to fix my system and stated that the installation was not done properly. It was not grounded, placed too high on the roof, and that lightning caused the damaged. They both indicated that I needed to file a damage claim to recover damages done to my televisions, ac unit, and appliances. The second installer actually put up another satellite on my roof so that I could get proper...
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Anonymous

LynnThomas I'm so sad your people came to my house an drop my tv and I tried to call an see will you fix wnat broke , you told me you will seen me 450 dollar.this been going on sent O...

Anonymous

Josh I have had damages on my house for two months now and still no response. I am going to take legal action because there is now water from rain and snow getting into the house.

1.9
I didn't like
  • Customer service
  • Warranty issue
  • Damage to my equipment
Had two separate appointments with Directv. First appointment, tech wanted a call to 811 to mark utilities...? OK, done. Took another week to get this done but... Called Directv back and rescheduled second appointment. Next week, tech didn't want to install dish and cable to my requirements. I do NOT want bolted to house. Install on pole. Well, after twenty minutes of him trying to convince me that this was just not good....So, all the other...
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Anonymous

Anonymous Never heard of asking to speak to a supervisor? My momma taught me that at age 6. Sometimes it is the only way to get things done with service companies. Employees are human...

1.0
#926963