Update by user Jul 24, 2013
One more email received by Presidents Office saying they take the threats/responses I received from potential Direct TV responders seriously and they were investigating. Since those ignorant, callous, responses have stopped, I assume they have silenced at least that person. I also have been contacted by a couple of writers/bloggers/research analysts about research they are doing on Directv. They want to possibly incorporate my experience.
In any case, as you'd guess, my loyalty toward Directv is gone. I will never recommend them again. I have not canceled yet as I do not want to inconvenience my husband, but I will down the road.
One more note to anyone complaining about Directv. There are complaints made under the heading of Directv and Direct TV. I've sent an email to thia aite asking that they be combined, but nothig yet. The way it is with the responses being under two headings, it seems there are a lot less complaints than there actually are. Pissed Consumer - Please combine the two!!!
Update by user Jul 01, 2013
P.S. - Forget the $1000 monetary loss.
This HAS NEVER been about the money. I had not monetary amount in mind and just filled it in to complete form.
Update by user Jun 27, 2013
DIRECT TV (Directv) - Got a call from President's Office from Michael. He did seem respectful and we discussed my belief that Directv does not take care of long time customers and the lack of professionalism expressed in Directv reps.
He offered me HD Free for a year and to send some offers that I am entitled to as a long term employee. While I appreciate his call, I am still very disturbed by the way I've been treated by the Directv billing and customer service staff. If this person from Direct TV billing is actually a legitimate employee, he's made a veiled threat regarding my account.
I don't respond to threats; I contact lawywers. Luckly, I'm married to one.
Original review posted by user Jun 23, 2013
June 20, 2013, prime time viewing, tv screen goes blank. Screen tells me I have a receiver error and I lose ability to continue watching show.
Then screen tells me it is reformatting and THEN says all saved recordings have been lost. There is nothing wrong with my receiver; this shutdown was Directv reformatting for some reason. Why they couldn't do this at another time, I don't know and they don't care. When I complain, I basically am given the flick.
Told, " While I understand that it is frustrating loosing (sic) all your recordings, the DVR's are not meant to keep the recording permanently on the receiver. Keeping recordings is a feature for customers to record programs and view them later. While I understand that this may not be the answer your looking for, we are unable to compensate you for the programs that were erased from your HD DVR."
I am a 20 year loyal customer who rarely complains, I just pay my bill ($160+) month after month after month. I wasn't expecting much but maybe HD free for a month; new customers are given free HD for life, for which I pay $10 extra a month.
They also are given NFL package, the works. They take for granted long-term loyal customers. Beware.
I'm shopping for new service. Your loss - DirecTV!!!
Product or Service Mentioned: Directv Tv Package.
Monetary Loss: $1000.