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I had a satellite dish installed by Directv on the roof of my second story house. They decided the location not me.

In the last storm it went out of position and I needed service. I was informed that Directv can no longer go on the roof; how in the world do you have a satellite dish company and not go on a roof. My roof is not dangerous; I have been up there many times. The technician which came to my house, Jose, was very unhelpful and stormed off my property not offering any positive course of action.

I have been a directv customer for over 10 years and I have never experience such lousy customer service. I have now been without service for over a week with no solution in sight.

Product or Service Mentioned: Directv Technical Support.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

I liked: Quality of the reception when it works.

Company wrote 0 private or public responses to the review from Jan 25, 2017.
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