Not resolved
2.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
0 comments

I had a satellite dish installed by Directv on the roof of my second story house.They decided the location not me.

In the last storm it went out of position and I needed service. I was informed that Directv can no longer go on the roof; how in the world do you have a satellite dish company and not go on a roof. My roof is not dangerous; I have been up there many times. The technician which came to my house, Jose, was very unhelpful and stormed off my property not offering any positive course of action.

I have been a directv customer for over 10 years and I have never experience such lousy customer service.I have now been without service for over a week with no solution in sight.

Review about: Directv Technical Support.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

I liked: Quality of the reception when it works.

Had an Experience with Directv?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like