Directv sucks!!! I called them about our box being dead & almost catching the house on fire (which apparently is our fault for not smelling it sooner or knowing that we needed to unplug it).
It started burning at 11:30 pm. We were in the bedroom, and it was in the living room. We were about to go to sleep, when we smelled something funny like an electrical fire. We looked everywhere and couldn't find the source.
The volunteer fire department came and immediately found the source. We were lucky we didn't lose our house. The bottom of the box was screaming hot. We were told to leave it outside, which we did.
I asked for an upgrade to the Genie to replace the burnt box, and I was told they couldn't do that. Meanwhile, we have been Directv customers for almost 15 years!!! We were supposed to get an upgrade about 6 months ago. The only thing we received was another box for the bedroom.
We only had service in the living room before the addition. So, we got the box for the bedroom free and they get more money from us each month. Who won that one??? I would like to get rid of Directv completely and use Roku, but my husband isn't sure.
I might be able to convince after this incident. I should thank them for making the decision to cut the cord much easier!!
Product or Service Mentioned: Directv Customer Care.