We have had DirecTV for 1&1/2 horrible years of losing the picture due to rain, wind, planes and ??? Tonight, after I turned off the TV, took a shower and came back, the picture was once again snow.
(BTW, we had 3 DVRs changed out in the first 2 months, plus at least 6 technicians who tried to make DirecTV work, and it has been better, but it has never been great. It still skips and they can't seem to fix that so we live with it.) Tonight I tried all of the reboot routine myself (check both remotes, be sure the channels are correct, unplug the DVR, wait, replug it, hit the reset button, unplug the TV, try the input buttons. . .) I then called DTV & went through the entire reboot routine again.
After nothing worked, I was told no help is available for a WEEK. It's the Saturday before Thanksgiving, so NO holiday TV movies or football! I said that was totally unacceptable, and got an apology. I have asked before, when we first had so much troule, if I could just get out of the contract, but NO.
To cancel before 9/12 means a huge penalty. I am so angry I worry about my health. I feel helpless because this heartless, inept, poor excuse for a service company can't fix anything and will not let me just cancel and get back my cable, which WORKED! (I switched to save money--what a joke--they keep raising the rates every few months, so they are liars and *** artists as well as being a very bad company.) Anybody thinking of switching to DirecTV?
DON'T DO IT!!!
Use rabbit ears--build your own dish out of tin foil, but do NOT contract with this underhanded bunch of theives!
Product or Service Mentioned: Directv Tv Service.