Manufacturer: Directv Category: Tv Services Clear all filters (28 of 28 reviews match)
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Pay a small fortune for Directtv, including NFL package, ordered a 4 genie for child room which brought us to 5 only to find out can't watch more than 3 at a time, yet paying for 5.Was told the solution was easy, JUST buy a $200 receiver, just. I don't have $200 because I am already spending a small fortune, just. Of course I was shuffled from person to person, always with the promise of fixing the problem only have to hang up after 2 separate...
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Anonymous

Anonymous Don't know if you were speaking with the loyalty group but when I was a few days I had the exact same issue, What I will mention is the representative gave me a line back thei...

1.3
I didn't like
  • Customer service
#984827
We pay so much for your service and then you get rid of our local abc channels (9 and 29).We will definitely be going through another company. You all are totally ridiculous. You have all those music channels that should be gone and yet you keep all them and delete popular channels. I am very disappointed in your greediness. You want to make and keep all this money you get from your customers, but you don't want to give us the service we deserve...
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Anonymous

Anonymous I agree with the customer who said you have all that music on there for free and can order all the sick sex channels and can not give me my local channel WSOC that I am payin...

JeepSux

JeepSux I cant watch channel 8 news due to greedy ceo of directv trying to save money however i rather pay a premium package for channel 8 then to not see it so i am switching to dish...

#983406
DirecTV was great until AT&T came along, bought, and then ruined them. My 'Whole Home' DVR system, known as the 'Genie' became slow last year to the point of being unusable. I called, and they replaced the entire system with DVRs for each room, which worked fine until the AT&T logo appeared on startup. Soon after, these DVRs became impossibly slow as well (changing channels would take upwards of 20 seconds, etc.). I was paying $126/mo for lousy...
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#981990

Directv Dvr Tv Service Review

#984440
Directv - Simple Review #1483467971
1 of 1
I looked up my credit report an seem direct tv on my report an i never had a account with direct tv
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Directv Dvr Tv Service Review

#950236
Sold on lies.. been paying for something I didn't even get and gave me lame excuses like they were having technical issues. Either get *** people on the phone or just lies.
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Directv Dvr Tv Service Review

#921953
2.9
Called 3 times to get service on my iPhone...I already have an account with Direct TV. I couldn't do it. They have my iPhone number and I could use a code for them to access tv services to my phone... Why do they need my access card, e-mail, password etc.I never could accomplish what I set out to do,so I am partially paying for a service I can't access.
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Directv Dvr Tv Service Review

#900047
2.5
Since taken over by AT&T this service is terrible. Im considering going back to Dish! All it takes is cloud cover and the satellite goes off. Its rediculous. I had a repair done and my picture quality has been dusty since. Very angry
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For the past few months, many of the programs that I DVR cut off in the middle when watching, for no apparent reason. Then the words on the screen ask if I want to delete or save the show. I am getting ready to discontinue the service. I have no idea why this keeps happening and wonder if others have been experiencing this as well? For shows like 60 Minutes, it often comes on during a football game and then it cuts off the end of the show. Why...
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I didn't like
  • Poor equipment and reception
#977028
I have had DirecTv for 12 years. As time went on the DVR boxes took longer and longer to change channels,pull up the guide, and stop, pause, fast ford and rewind. It was like the boxes had a mind of their own. I finally had enough of this outdated equipment. I called them and told them i wanted my system upgraded. They said i would be charged being that i didnt have an equipment protection plan. Why would i pay for a protection plan on...
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3.0
#954997
I got up this morning to no Fox News, with a message saying it was not in my channel package.(interesting since it has been for the last 2 months) Called but their recording transferred me to a busy signal then hung up. Their website said to reset the receiver. After I did that, I lost all programming with another message saying the receiver can't find the satellite. Called again same result. Called again with same result. This has been goign...
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1.8
I liked
  • Price
I didn't like
  • Outages
  • Complete lack of customer service
#949229
We recently upgraded HD-DVR and can no longer get pay-per-view movies using the remote or via text because DirecTV expects to download a PPV movie on our internet connection. We found this out after ordering a movie by text and being charged for it, despite not being able to download it. When we contacted DirecTV customer support, as far as we could understand the accented representative, the message was "tough". We finally found that you are...
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This morning my direct tv was not working.Equipment is less than a year old. After calling customer service they were of no help. Like a old computer I unplugged everything and then plugged everything back in. Low and behold it worked. Went to work and then came home. Only 2 of 3 tv's were working. After a second call within 11 hours and getting frustrated with their main concern being ads for bundling rather than taking care of a customer I am...
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1.0
I didn't like
  • Almost everything
#932906
DirecTv sends software updates periodically, & frequently, these updates result in sketchy failures of DVRs to properly record. Payment of a monthly service fee will not help you. Technicians & customer service employees cannot help. Perhaps a software patch will be issued in a few weeks, perhaps not. Until that is done, your DVR problem will continue. If you have experience problems suddenly, check to see when the most recent software was...
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After we had technicians in our home 3 or 4 times the reception issue seems to be resolved but the dvr does not work properly and the incoming caller id is unavailable. My husband is visually impaired and relied on that feature to try and identify wanted or unwanted calls. So I, of course, called to try and remedy this situation only to be told that to downgrade the receiver (get back the one that could be hooked up to the phone) would cost us...
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2.1
I liked
  • Choice
I didn't like
  • Being lied to and misled
#919211