Manufacturer: Directv Category: Tv Services Clear all filters (29 of 29 reviews match)
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After we had technicians in our home 3 or 4 times the reception issue seems to be resolved but the dvr does not work properly and the incoming caller id is unavailable. My husband is visually impaired and relied on that feature to try and identify wanted or unwanted calls. So I, of course, called to try and remedy this situation only to be told that to downgrade the receiver (get back the one that could be hooked up to the phone) would cost us...
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2.1
I liked
  • Choice
I didn't like
  • Being lied to and misled
#919211
Upgraded equipment but tech took two DVR receivers that should have been left here. We realized he had taken them and called immediately. We were told that when we wanted to re activate the receivers that the tech took we could call them and they would send us new receivers. We pay a monthly fee for upgrades and new equipment. We recently purchased a 4K tv and found that we had to have 4K receivers so had to pay fees to replace DVRs (that...
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2015 first 5 months bill was always different, not to mention channels that i didnt receive that i was supposed to, then my Genie dvr goes completely out, and when I called to have it replaced it was promised the next morning, didnt happen called back to see it didnt come and was told to wait till Monday take in mind it went out Thursday, their best repsonse was call us back Monday if it doesnt show up Monday, THEY LIED WITH #1 IN CUSTOMER...
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1.0
#895325

Directv Dvr Tv Service Review

#897056
1.6
Decent service. But the recordings will delete themselves, even if they have no been watched (most frustrating thing!! You had those recorded for a reason!!!). Loses signal way easy, like with just a simple cloud in the sky. Would not recommend getting direct tv!!
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In trying to upgrade my DVR today to receive 4KUHD and get an appointment for a service call, I was ultimately transferred to 4 different agents and finally given another phone number to call for an appointment Wrong number no answer. Called back, given another ATT number and put on hold for 15 minutes and ultimately disconnected. Called back again for the 5th time and asked to speak to a supervisor. Agent would not do it. Explained...
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2.3
I didn't like
  • Not being able to resolve problem
#894705
I have well over 200 channels.I only view 10. The others are info commercial, religion, foreign language channels, paid movie channels. It's the overwhelming info commercial channels that really get to me. You have to scroll through 30 info commercial to find your channel of interest. Then scroll through another 20 channels of even more unless channels before you can find something reasonable to watch. Yeah yeah I know you can make your own...
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I liked
  • Worst than that
I didn't like
  • Blatant disregard for me as a customer
  • Direct tv
#893629
Report them to the FDC (Federal Trade Commission) There had been countless complaints against DirecTV. They are greedy liars. They started taking whatever the heck they wanted out of our checking account. We were never told that their prices increased. We were originally paying $126/Mo but then took out $184 the month after we had DirecTV. We were never notified about a rate increase. We took them off of auto pay because they agreed to only...
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I was on hold for 30 minutes on two occasions.In error, they charged someone else's bank account for my charges, and when disputed, they refunded the charges to the client billed in error. However, they never notified me of a problem and have now cut off my service and claiming I owe them $325, including late fees! They did not once try to call me to sort out the mess they made. In the meantime, I have not had TV since May. I asked them to...
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Anonymous

Anonymous I mean did you think you just didn't have to pay your bill for 2+ months?

My DVR died last night and I found out that I have to pay $20 for them to ship me a new one. So, not I have to pay to loose the 800gb of movies I have stored..OH BOY!!. Just because they don't have any local stores for drop off and pick up I have to pay for shipping (like there are no AT&T store located in Toms River NJ) So I figured I'd ask about the one Starz channel I haven't been receiving in 3 months, maybe wind, who knows. I was told...
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1.8
I didn't like
  • 200 2 year agreement not a sliding scale to terminate
  • Horrible billing and promotion practices
  • Not able to get partial credit for missing premium channels
#888607
I was going to disconnect because I could not afford them when they told me they would give me $20 off a month and I could get a DVR that would only raise my bill $6 I specified I did not want to be under a contract again they told me I would not be under contract I have been with them for many years I believe them when they said I would not be under contract the person came and gave me the DVR I asked again to make sure I was not signing...
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When I signed up for Directv I assumed I would get a DVR to record programs as I had their service before and had it. I did not get a DVR and that would be another 100 bucks. I ordered HBO and was told an amount my bill would go up. Was never told I would be billed for three months at one time. As I live on a SS check and must budget being hit with a 100 dollar bill messed up my checking account..their respons.."So Sorry". I have till Oct first...
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1.6
I didn't like
  • Surprise billing and no dvr
#857285