Directv Dvr Tv Service Reviews

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Value for money
Advertised vs Delivered
Price Affordability
If you are a DTV customer and you have a DTV provided DVR, you do not own it. Doesn't matter if you "bought" it (I've heard people have paid over $500 for these things!) OR if they "GAVE" it to you for signing a 2 year contract. That is only a DOWN PAYMENT on a lease. Your bill will also have a $5 a month lease payment on it. Now, you probably won't notice this till you leave DirecTV. Six months or so later, you will start getting harassing...
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I liked
  • Great tv
I didn't like
  • That they are criminals
  • Fraudulent
  • That they are
they send guy to install equipment i ordered a dvr he drops off a bedroom receiver waited 2 weeks for the dvr to get in then they charged me 2 times after i cancelled hbo and hd package was told i was *** by a rep over phone. They have charged me still 2 months after i suspended service cause of the issues i had then wen i had enough wen told my bill is late wen i have 120 in credit the supervisor says *** you ur dumb and we are being generous...
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I have been offered two plans that apparently don't exist for existing customers by sales representatives through Costco's DirecTV sales unit and through AT&T, which now owns DirecTV, which DirecTV doesn't offer. The Costco sales rep told me that, although I was an existing customer, since I had had my service for longer than two years, I could sign up as a new customer through Costco's DirecTV plan (which offers much better pricing) and get...
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I didn't like
  • Forced me to call to downgrade my plan
  • 1-800-who-cares lines
  • Blamed the fact that they sold me a plan that didnt exist on me
With the exception of Rafael Name who hooked up my service, the entire Direct TV billing, accounting and customer service experience has been horrible. I never wanted a DVR or premium movie channels but I was told I had to have them to get service, I just had to call to cancel, which I did. The girl told me that the premium channels fall off automatically. Wrong. I have been billed $54 for channels I have never looked at and called a liar by the...
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I liked
  • Great choice of channels
  • Service installer was courteous
I didn't like
  • Service rep suggesting i was not truthful
  • No alternatives