After being a DirecTV customer for over 8 years, I decided to switch to a competitor when DirecTV and Viacom were negotiating a new contract.
During the negotiations, I lost over 50 channels (as we all did). DirecTV communicated the uncertainty of reaching an agreement with Viacom, and also cited that my (already high) rate will likely go up once an agreement was reached and my channels (possibly) restored.
So I chose to switch providers. And DirecTV billed me a HUGE early termination fee - about $400 - based on some technicality. Even after I was a loyal customer for such a long time.
This sort of practice is totally unethical and should be stopped. It's probably too late for me, but it shouldn't happen to anyone else ...
Product or Service Mentioned: Directv Tv Service.
Monetary Loss: $400.