DirecTV promised my son that he would have service when he moved. When they could not get service (no line of sight, 2 tries), they first said there would be no early termination fees (I believe to put us off until after they charged his card for the fees), then canceled the service and charged him early termination fees of $212.50.
They now say write to customer service in Colorado and wait three weeks (not that I expect any positive response). I shorten the story as there were many calls made and many different things said (either misinformation or outright lies), but this is the bottom line.
I believe they just want to wear us down and hope we give up.