Manufacturer: Directv Category: Tv Packages Clear all filters (11 of 11 reviews match)
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I had a 2-year contract with Directv as a result of a bundling marketing offer after signing up with Exede Internet Service. The two years expired in January 2017, right now. Yesterday I called to terminate my service. I was told that I had committed to another 2-year contract. Huh??? It turns out that we called Directv Customer Service last month (December 2016) to change our programming. Reduce the costs. The customer service representatives...
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Anonymous

Anonymous Terrible. Good luck getting customer service just on hold for over 1 hour and it appears all they do is read from scripts.

2.0
I didn't like
  • Devious contracts
#988749
I signed back up with Direct TV in November of 2016.I got what I thought was a great deal where I would be paying 20.37 a month plus tax for the first year and 35 a month for the second year. I received my customer agreement detailing my services and prices to my email on November 18th. The first week of December i decided to login to my direct tv account to see when my bill would be drafted from my bank account. To my dismay my bill stated i...
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1.0
#982581
I called in the latter part of September for Directv install and had to wait a month and a half to get it. The day of calling and ordering install was promised by sales rep that "ofcourse" we would get all of the local channels. We have four tv's and he said we would receive all four boxes free per month and also eligible for a $200.00 gift card. The day of install a month and a half later the installer said we would not get any local channels....
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I didn't like
  • Nightmare
  • No support for customers
#977626

Directv Entertainment Tv Package Review

#949259
DirecTV sucks, cutting it off today, me & my G box will do just fine.
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Directv Entertainment Tv Package Review

#897759
1.1
As i was watching the Olympics my receiver goes out call CS and she tells me the satellite is offline which im confused bc the tv was working all day til then.I switched over June 24th and its Aug 9th....WORST CABLE EVER.
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I am very dissatisfied with my DirecTV account. I feel that the constant price increases starting months after initial service are truly price gouging. I do not believe that DirecTV has anything akin to an honest, customer service philosophy. The service itself was OK given that inclement weather in any season disabled the service until the weather passed. The latest example was the Big 10 Football championship game when the majority of the game...
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1.3
I didn't like
  • Bad or no reception during inclement weather and price increases
#975184
Told that the Entertainment package included 4k channels. I explained I was leery of bad weather being an issue but told by sales rep that Direct TV was newer technology (BW3s sports bar used as an example of service that did not disrupt during bad weather) than old dish and doesn't have outages once dish is lined up properly. Signed up based on the 4k technology and assurance that weather did not normally effect service. Upon arrival, techs...
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Anonymous

Anonymous I totally agree. We just locked into 2 yr agreement and live in Michigan. Our first tiny snow last night and cannot get any channels. What a scam!!

It was time to renew my service and Michael from direct tv quoted me a decent price and I accepted.When I saw my bill it was $50 more and they will neither credit nor refund my payment. Their excuse is that they have no record of Michael talking to me.He even gave us showtime for free and we actually paid for it. I want out! I don't trust them and I am stopping my direct payment today! Beware, they are scammers. I never ever watch direct tv...
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1.0
I liked
  • Hd and dvr
I didn't like
  • Being deceived and lied to
#943249

My service was disconnected on a Friday and Direct say the have 24 hours customer service 7 days a week, however I went to pay my bill after midnight on a Saturday and they were closed.I called Saturday and spoke with someone in a third world county paid may bill and my service is still off. The rep said that I had a special dept. handle my service and today is Sunday and my bill is paid and my service is still off. I were given three different...
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GARBAGE.I became a direct customer a year ago. When I purchased their service I was guaranteed a two year or emotional rate, after the first year of 77$ a month basic pay without pay per view I get a Bill for 277$. I called and was told the don't have 2 year deal and their was noting they could do. A 133.78 or that 277 was for pay per view that was from movies as far back as Jan. this is now July, I was informed it happens and they would not...
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I paid for a year of service (the Entertainment package) at 36.99 a month. I received my bill and saw I was being billed 51.99. I was told it would even go up more ( to 56.99) . It seems that the Direct TV agents will tell you anything to get your money. I can't deal with a company that will tell you one price and then charge you more and then makes it appear you are the bad guy because you called them on their dishonesty. I cancelled their...
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