Per my contract with DirecTV, I'm eligible for new equipment (or an upgrade) every 2 years. I'm over 2 years, having issues with my main box, an older model Whole house DVR and want to swap out my main box for their new Genie and the 3 wireless remote boxes.
You'd think it's simple, but after no less than 3-4 calls, I am no closer. I'm going to ride out my NFL season, and switch to Dish as the 'Every 2 year upgrade of equipment' is a Scam. I was only allowed to switch out the 3 mini boxes via a 'promotion', not as part of my advertised 'Every 2 year equipment upgrade'.
I should note that I pay them over 200/monthly, and have disinterested Cust Svc Reps that offer no help. There's NO way i'd switch my 3 phones and a Jetpak to ATT with this kind of treatment.
Product or Service Mentioned: Directv Receiver.
Reason of review: Poor customer service.