Going back to the end of October 2011 when Directv had their issue with Fox, i had decided that i would change suppliers if Directv where no longer going to carry. I really did not want the hassle of changing providers however living without Fox Soccer Channel was not an option for me.
I waited for as long as i could and still no agreement had been reached i decided to look elsewhere. AT&T Uverse seemed the most reasonable. After having a chance to compare the packages it turned out that i was getting better programming, HD in an extra room and it was working out cheaper, AT&T also offered to install it the next day, it was a done deal for me. I called up wreckedtv and told them i was cancelling and why i was cancelling, they of course tried to convince me my life would be better off without fox, they offered to give me all kinds of things that they would never have just 24 hours prior, in the end i told them it was non negotiable and i wanted the service cancelled immeditely.
Finally they said i had 4 months left of my contract, i would have to pay a pro rated fee of $20.00 a month to cancel, i said "fine, if thats what it takes". I disconnected the boxes the next day and put them away and to be honest i forget about them. I got quite sick and was in Hospital, Christmas came etc and it came to my attention that Directv had not sent out the shipping boxes to return the equipment and i had just received a letter saying that they wanted $a 447.00 payment so they could reactivate my system! Reactivate my system, what the ***?
So i immediately called them and those unethical bastards deny i ever even spoke to them and that if i had a billing dispute i had to write to them, in the meantime they where going to charge my credit card on file the outstanding amount and decide at a later date if they would refund me any of it. Well *** that, i was told by a neighbor, if you are paying DTV by direct debit auto pay, make sure you cancel your credit card and the authorization for auto pay before you cancel because the bastards will ding your card with ancillary charges and that is exactly what they tried to do, thankfully i put a vendor block on them with AMEX.
As it turns out, my phone bill clearly shows 5 calls made to Directv, some lasting for as much as 35 minutes during the time when they claimed they didn't even speak with me. I can prove that they are lying, all i really want is for this to be handled ethically however if they don't im tempted to take this to court and report them to the BBB.
What would anyone else do in my position? Any feedback would be much appreciated