First off for a long time my directv is always searching for a signal and blacking off during all my programming. I called to have a tech and it was after that I learned they want to charge me for a tech to fix their problem.
When I called they told me that they are not responsible for equipment working or not. They also told me that I am the owner of the box so I asked why they are charging me a leased fee still and know for 2 days have not gotten back to me about the credit I got coming for paying the leased fee. They are suppose to also credit me on that tech call because I reminded them all calls are suppose to be recorded and NO ONE told me I would be charged and besides that my service still isn't working and still no call yet what my credit will be. Im no law expert but I know enough that it is a crime to take money for goods promised if you don't deliver on the goods.
If I owned any business that promised any goods for a fee then didn't give those goods to paid customers I'd be arrested. How does DirecTV get away with doing just that???