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1.5
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Customer service
Price Affordability
Product or Service Quality
Style and Design
1 comment

Directv's recently introduced new screen format is awful.It is extremely difficult to read and ease of use in the previous navigation (e.g.

Manage Recordings to name just one) was traded off for a nonsensical menu. It looks like this was created by someone in front of a PC and never tested on actual TVs or users. There is no real way to provide this feedback and it is clear that they really don't care about their customers.

I tried to get assistance on the customer service number but hung up in frustration when the agent, who spoke barely understandable heavily accented English, was unable to even understand my complaint.It clearly wasn't on her script menu of canned responses.

Review about: Directv Tv Guide.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

I didn't like: Not good service, Changed screen to unreadable.

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Anonymous
#1391675

I agree with the first review of the new screen format.It's awful!

You can't even do a search for "other showings" from within a recording. The function appears to be there, but when you click on it, all you can search for is the exact SAME episode that you already recorded.

To actually search for other episodes that you'd like to record, you have to go out to a main search screen and type in the name of the show you want.When upgrades like this are done, it should be more efficient, not less!

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