Not resolved

Finally decided to close our Directv account to save some $. Immediately returned their equipment in the pre-paid box they provided.

3 weeks later I have an equipment non-return fee of $195 hit my bank account! I called and speak to customer service and they say the system shows the equipment was returned, but there must have been a system glitch! Apologies all around and said the credit would now post in 5-10 days. 17 days later...nothing.

Called and spoke to another customer service and they tell me another system glitch/error must have occurred!!!! but not to worry they will resubmit and I will be repaid my $195 in another...

5-10 days. Freaking ridiculous!

Product or Service Mentioned: Directv Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Mar 17, 2017.
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Don't use a debit card next time. Use a credit card and dispute the charge.

Columbia, South Carolina, United States #1303994

This is what happens when you allow someone to automatically take money from your bank account. Best to always have them send you a monthly statement which you pay by check or use your bank's "bill pay" service, which is usually free at major banks---but not credit unions for some reason. This is how we learn.

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