Product: Directv Installation Clear all filters (406 of 406 reviews match)
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1.0
Details
Directv - Complaint for worst Installer & Customer Service
We have been a customer of DirecTv for 24 yrs.Yesterday was the last straw. We waited 2 weeks and 12 hours for an installer to do a simple task, move our dish. First of all he shows up. My husband tells him what we need. We had a clear signal since day one but now...
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Review
#1612198 Review #1612198 is a subjective opinion of poster.
Service
Directv Installation
Cons
  • Liars and scammers
Reason of review
Poor customer service
Loss
$135
Preferred solution
Full refund
Tags
  • Company Complaint

Directv in Lake Worth, Florida - Dishonest technician

1.0
Details
Had new genie box installed. Tech said he would return old box but apparently he did not and I have been charged $135 for non returned box. Have made numerous phone calls to no avail. Emailed Zack McGuire President of MASTEC who supply contract technicians to Directv . His office paid lip service and SAID they would help but have not done so, Technician involved is no longer a contractor.
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Review
#1662586 Review #1662586 is a subjective opinion of poster.
Service
Directv Installation
Reason of review
genie box not returned by technician
Loss
$135
Preferred solution
Full refund

Directv - Customer service tech support nonexistent

1.8
Details
I had directv installed 6 days ago they only installed 3 of 4 mini genies the technician was here for 6 hours . 5 of those on phone with direct tv. They couldnt. Figure it out .I called spent 6 hours on phone with directv I was hung up on twice. They had asked for my phone number in case we were disconnected noone called back. No resolution.. technician came backtoday after 3 more hours on phone with directv saying they couldnt activate phone tech supervisor finally got everything hooked up I also asked to talk to a supervisor at directv was told he would call within an hour that was 4 days ago they truly don o t care
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Review
#1597147 Review #1597147 is a subjective opinion of poster.
Service
Directv Installation
Pros
  • Discounts
Cons
  • Need direct numbers to get service you need
  • No phone number for complaints
  • Customer service transfers you several times and never call back
Reason of review
Activation and. Customer service
Preferred solution
Price reduction

Directv in El Cajon, California - Disgusting!

Signed up at Costco, installation date set as well. Then get an email from AT&T that our order was cancelled. Called and asked why, with no explanation. Reran new order, and continue to get emails of insufficient info and cancellation threat. After repeating same info more than two times, decided to cancel. If these people cant establish a new customer, there must be inherent problems with the company. I can see what lies ahead with service. Ill stay away...
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Review
#1578039 Review #1578039 is a subjective opinion of poster.
Service
Directv Installation
Pros
  • Excessive time repeating issue to too many different agents
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
If you already have Comcast, DON'T EVER SWITCH TO DIRECTV!!!!! Thieves and liars. All of the following was explained to me by the technician who came to my house after 2 months of interrupted service: The equipment was not installed correctly; the technician who...
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Review
#1475770 Review #1475770 is a subjective opinion of poster.
Service
Directv Installation
Reason of review
Damaged or defective
Preferred solution
HBO or other Channel for free
2.2
Details
I understand that the DIRECTV System may need to be attached to the building, and the drilling of holes and running of cable are part of this installation. In no event shall either DIRECTV or the installer have any obligation to remove any part of the DIRECTV System,...
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2 comments
ProbableCheetah185
#1634673

Yes I have problems and he was there to try to fix. It is also a relatively new instal, installed in Oct.

2018. It has been problems from beginning. As of last night my issues continue. I have Vizio E55-E1 and nearly all my programs are in HD ( 1080i being best they broadcast) and I'm getting 720p quality.

Sound is maxed out (100) on some programs, I volume leveling OFF. This is 5% of my problems with to little time to go into the other 95%.

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Review
#1453662 Review #1453662 is a subjective opinion of poster.
Service
Directv Installation
Reason of review
Order processing issue
1.0
Details
The tech put a dish on the corner of a new mobile creasing the corner so bad to the point to where it's cracking and if my neighbor happens to have a big truck it would block all satellite connection it looks horrible he did so much damage it is unreal decimet was...
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4 comments
Anonymous
#1637290

Yes...I was recently talked into coming back to directv. I'll paraphrase..Before I would do it and at some expense as we were dish customers with 160$ penalty to be paid we went over every single tax and fee, I'm one who reads all of the fine print, and it would be 69.91/mo for the 1st year.

I asked for a paper bill first before agreeing to autopay. Funny...1st bill was correct. Next ( autopay) was 143$! This was in Dec and I've made 5 calls, been promised return calls" tomorrow" after their supervisor checks into it.

There is more but I'll write that in the forum. When they did call back finally it was to ask if I wanted to sign up for Directv. OMG.

Nothing to my knowledge has been done. After 45 minutes was told they are looking to see if any action has been taken...yeah.

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Review
#1085143 Review #1085143 is a subjective opinion of poster.
Service
Directv Installation
Reason of review
Damaged or defective
1.0
Details
When I ordered their service in 2010, I told them to install the dish on the ground because I didn't want any damage being done to my roof..well while I was in the house getting ready for work, that fool installed it on my roof anyway. I swear he must have mush for...
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Review
#1395618 Review #1395618 is a subjective opinion of poster.
Service
Directv Installation
Cons
  • Unethical-liars-scammers-rude employees-unprofessional-greedy
Reason of review
the dishes damaged my roof
Loss
$2500
Preferred solution
I want my roof repaired and my celings repaired
Tags
  • bad service
  • Greedy Corporation
  • Scammer
1.0
Details
We notified DirecTV three weeks before our move, and they sent us a confirmation email of our appointment from 8am to Noon today. At ten minutes after Noon I started calling -- I made multiple calls and spoke to over a dozen different Customer Service Reps. Every time...
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Review
#1409319 Review #1409319 is a subjective opinion of poster.
Service
Directv Installation
Cons
  • Lied to
  • Appointment no-show
  • Worst customer svs ever
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • directv sucks
  • Directv Att Ripoff
  • Directv Complaints
  • Directv Bad Customer Service

Contact Directv Customer Service

Mailing Address:
DIRECTV
El Segundo, California
United States
Phone:
(800) 531-5000
All Directv Contacts

Directv Reviews

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Directv reviews
1.0
Details
Called Direct TV had had a service dated for the 12-22 18 the appointment time was between 1-5 pm got a phone call 5 mins before arrival time and said that they could not make it out to our house due to it being dark I live in Richmond va in the winter time it starts...
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Review
#1431200 Review #1431200 is a subjective opinion of poster.
Service
Directv Installation
Reason of review
Order processing issue