Just looking at this site, Ripoff Report, Viewpoint and others I can't believe I am still a Directv customer
If there was a score of 0
I have a protection plan with Directv and I was calling to get my receiver replaced and instead the lady gave me her little *** sales pitch about how I am a loyal customer and I get a free upgrade. She transferred me to another department and during that conversation I spoke to a gentleman that pitched me about how exciting it is to get upgraded for free and at the end said I was renewing my contract for 2 years.
I pretty much told him to pound sand and transfer me back to the people I spoke to. He sent me to the protection plan department and the lady who was very nice said that the first thing that person should have done was troubleshoot with you, which she didn't. Secondly, she should have seen that I had a protection plan.
Have to appreciate the fact that the lady was honest.
Here I am 50 minutes later basically trying to cancel an order that I didn't even agree to.
I will be calling their executive offices come Monday morning for sure and let them know what happened and that after 12 years I have decided to end my relationship with them.
Product or Service Mentioned: Directv Receiver.