I had signed a one year contract with Directv when I first moved into my new apartment.At the end of the year, I was planning to me to a place that would not allow me to have Directv (The apartment complex had a deal with Comcast).
I called comcast and let them know, and they proceeded to laugh and tell me that I was signed in for 2 years and they would have to charge me IN FULL the amount for the remaining year PLUS an early cancellation fee. I even explained that when I moved into a place that would let me have them, I was planning on returning. I had the agreement and told them again it said one year. The rep hung up on me.
A day later I looked at my bank statement that was tied to my account, THEY REMOVED $400 + withouht even having my permission or even making me AWARE of the ammount. I contact the Better Business Bureau immediately and with 5 days, all of my money was returned plus some. These people are rediculous, they get you with false advertisment, and up the price after a year. Not to metion the HORRIBLE customer service I recieved througout my time with them.
I switched to Comcast......THEY ARE A DREAM COMPARED TO DTV. They are very eager to make you happy, They have refunded my account any time i have even the slightest problem with my service.
I suggest contacting BBB and then getting the *** away from DTV.:)
Monetary Loss: $400.