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Billing Practices
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Product or Service Quality
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I have service with DirecTV. They give me the run around when I call to make changes to the account.

They hang up on me and sent me to different departments. Nothing ever gets done. Now I have a huge bill and no one will help with that either. The installer we had told us the "promotion would expire and discontinue from the account" and that was totally a lie.

The bill has snowballed now. They transfer me every time they dont like what I have to say. Even the manager told me to go ahead and cancel my account.

EVEN THE MANAGER. But for some reason I never got the movie channels removed like they refuse to fix my bill.

Product or Service Mentioned: Directv Customer Care.

Reason of review: Poor customer service.

I didn't like: Refusal to own up and credit for mistakes they made, All sort of charges, Add stuff without you knowing, Sorry cant help you attitude.

Company wrote 0 public responses to the review from Dec 08, 2016.
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