I switched last year because I was sick of Comcast and their BS...one year later all I can say is that if I ran my business the same way as these two at best I'd be out of business.
The first thing you might notice is that you will pay a fee for HD programming as well as a fee for HD access and a fee for HD boxes. You will then notice that the package you have contains a whole bunch of channels that can be described as nothing but *** - shopping channels, dozens of Spanish channels, and religious channels galore.
Want to watch all the sports that they promise you? - Fee
Want to watch CBS in another time zone? - Nope
Buy the NBA package to watch local team - blackout
Want to watch a movie? - Pay per view
Want to watch HBO or Showtime? Add that package
Want to watch all the Disney channels - need to upgrade your package
You get the point, it's a sham.