Update by user May 31, 2017
They guaranteed a 2 year price. I never got that price ONCE. After 8 months they want me to pay to cancel???
Original review posted by user May 30, 2017
This past August, 2016, in heated exasperation over the fees that we are promised never remaining at the promised rate, we called to cancel. The man in the Retention department said how sorry he was for our trouble, talked my husband into transferring our Direct TV account to our 2nd home.
He said they had an amazing “moving” offer they had of only $14 a month, which he would GUARANTEE for 2 years. I got on the phone to confirm this would be our GUARANTEED rate for 2 full years. We have NEVER had this amount charged to our card. When I called a few days ago, I was told this rate was impossible even though they could see in our records we were promised that rate.
I said I was going to cancel, since I was never given the promised rate. Direct TV told me I had to pay a cancellation fee. I told them that of course the conversation would have been taped, and to go listen to it. They refused.
Direct TV breached our agreement, and they want a cancellation fee? I see all over the internet they do this to everyone.
The old bait and switch. Misrepresenting their contract.
Product or Service Mentioned: Directv Account.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $500.
Preferred solution: Full refund.
I didn't like: Misrepresentation of costs.