3 comments

Don't sign up for directv with a personal credit card use a pre-paid card.When they say this conversation may be recorded, you may also record the conversations as long as you let them know.

This will keep customer service reps from beating around the bush and saying we cant do this or that because I dont have authorization.

You tell them to find someone who does have authorization.You have rights as a customer and if a issue comes up they must deal with it and not try to extend it to where they can bill you more money.

Monetary Loss: $215.

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Anonymous
#142075

The problems with all this is DirectTV will not turn on service until they have checked out your credit card or bank account to make sure its what they want. Two,Direct does not really record your calls if they did there would be millions and millions of recorded calls and DirectTV wants no records of their conversations with customers(this could prove daming to DirectTV) Third,When you call DTV you never talk to the same person twice and who knows if you are really talking to a Supervisor or just another Customer service Rep.and Last but not least with DirectTV you have NO RIGHTS.You gave up all rights when you knowingly or unknowingly agreed to their 2 yr contract! This is sad but true and it seems true for Dish also.

Anonymous
#142074

The problems with all this is DirectTV will not turn on service until they have checked out your credit card or bank account to make sure its what they want. Two,Direct does not really record your calls if they did there would be millions and millions of recorded calls and DirectTV wants no records of their conversations with customers(this could prove daming to DirectTV) Third,When you call DTV you never talk to the same person twice and who knows if you are really talking to a Supervisor or just another Customer service Rep.and Last but not least with DirectTV you have NO RIGHTS.You gave up all rights when you knowingly or unknowingly agreed to their 2 yr contract! This is sad but true and it seems true for Dish also.

Linnia
#141926

Same goes for Dish Network. If you use a debit card to sign up they will steal money off of it when you cancel with them.

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