My services were interupted because I was paying for services i didnt ask for NFL package even though my bill was up to date I was paying an additional 41.99 per month for this service as a single parent making 13.50 per hour at a new job I just started in Aug, I could'nt afford it nor did I ask for this service. Direct Tv took it Upon themselves to add it without my permission and making me responsible to pay for it.
So when i called to question why by bill was so high the Supervisor I talked to said it was due to back payments totally ignoring telling me about the NFL package this was back in Aug 2015 I dont get a bill because I oppt to do online billing. I went a total of almost three weeks without service having to pay 119.00 in Aug and a additional 89.00 this Oct 2015 for basic service no HBO, etc...all going to this NFL package that I didnt ask for even in the bill online if you dont click on the box next to the package you would thick its an advertisenent not a billing.
When I signed up for this Direct TV I noticed there were a lot of sport I asked the installer to take out the sports I do not want them he said ok but i will still see some of them. I dont think its right for companies to add services unless people request them.
Reason of review: Problems with payment.