Not resolved

Called AT&T for a cellular phone issue and was offered a Directv $36.99 monthly deal (Select Package) with a $300 Visa Reward Card for 12 months. Reluctantly, I accepted the offer and was switched to HENRY, a lying salesman with Directv, who confirmed the offer terms guaranteeing no additional charges and no price hike.

He processed the order. Directv Technician came the following day to install dish and ONE receiver. Checked my email later to find out the the following price gouging: Watch DIRECTV on Multiple TVs $7.00 HBO STARZ SHOWTIME & CINEMAX $53.99 SELECT $51.99 Advanced Receiver Service $15.00 $100 Visa Reward Card $0.00 12 Mo Instant Rebate -$22.00 3 Mos Free HBO/STZ/SHO/MAX -$53.99 ESTIMATED FIRST BILL* $51.99 Called Directv to find out that the initial offer does not exist and the monthly bill will be $51.99 with only $100 Visa Reward Card and only 1 TV in-spite of the $7 charge for the Multiple TVs. .

I asked to have the account canceled in-spite of calling a couple times to have Directv honor its initial offer but got only a sorry reps . Cheers.

Product or Service Mentioned: Directv Deal.

Reason of review: Pricing issue.

Monetary Loss: $401.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Dec 09, 2016.
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