Product: Directv Pay Per View Tv Service Clear all filters (7 of 7 reviews match)
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I was at work at the time and could not have possible ordered this pay per view. called customer service and was told that there was nothing that they could do. They basically called me a liar,That someone at my home ordered this. after round and round with this rep i...
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Review
#1414435 Review #1414435 is a subjective opinion of poster.
Service
Directv Pay Per View Tv Service
Reason of review
Problems with payment

Directv - Account of Willie Josey, #6415909. On 5/1, spoke with your supervisor named Winston and another person named Johah. Earlier in the month I had soken with Clara #101145217. We feel that we

1.0
Details
have been double charged for some of these movies. For example item 25 & 27 on the 3/27/17 bill. When we spoke with Clara, she stated they would check out the account and let me know the status of some of the other movies. She said she would call me back, but never did. When I talked to Winston, he said they could not find where anything had been checked out. Thank you for giving this account your prompt attention as we feel we were overcharged in many instances. We have now discontinued our movie package from this account. Willie Josey or talk to my secretary Carol Elliott 936-544-2619
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Review
#1041804 Review #1041804 is a subjective opinion of poster.
Service
Directv Pay Per View Tv Service
Reason of review
Double Charges on Movies
Loss
$500
Preferred solution
Direct TV to do an audit and refund the doble charges

Directv - Loyal customer since 2005 and now charged with PPV fees from years ago?

1.6
Details
I called Directv this evening upon receiving a bill via email for PPV movies, yet I had cancelled my service after 12 years with them in Nov 2016. The customer service rep went on to inform me that since they had my debit card they would most certainly be charging me for movies that I supposedly rented years ago and never paid for! On top of that, they could see this information from the equipment I had returned that they still took out of my account in February 2017 "because they had my debit card"! For YEARS I paid full price for the NFL Ticket and other premium services and this is how they reward loyalty? No, thank you! What's more ironic is that I received an email stating "Let us make it up to you! Come back and we'll credit any cancellation fees or equipment charges...." I was put into voicemail when I called because of the high volume of calls. Really? On a Tuesday night at 10:00 with no major events? Poor customer service cannot even come close to describing how I feel about the employees of Directv, which is a direct reflection of the company itself.
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Review
#1020995 Review #1020995 is a subjective opinion of poster.
Service
Directv Pay Per View Tv Service
Reason of review
Billing me for PPV from years ago? Really?
Loss
$2000
Preferred solution
Reimburse me for my time and inconvenience in cancelling my debit card!

Directv - Switch to comcast as soon as possible!

3.1
Details
spent 3 hours with the *** from ATT last night trying to buy a *** movie. at the end of the completely wasted 3 hours with grade school educated tech support, the last *** says there is a systemwide problem, that no one can access pay per view. NO ONE at ATT is smart enough to send out a bulletin to phone reps to tell them so customers don't waste their time? NO ONE at ATT is smart enough to put a warning on the Pay Per View sites that the system isn't working....so we can move on? Biggest *** idiots employed.....Trump may be wrong. NOt all Americans are capable of a job! Off to hook up with Comcast.....Direct TV, once the best tel/com company in the US is now worthless in the hands of ATT. What a shitshow.....
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Review
#969223 Review #969223 is a subjective opinion of poster.
Service
Directv Pay Per View Tv Service
Cons
  • How it cause charges in my acount due to them
  • Huge time waste of bureaucracy and just call us back
  • No knowledge in customer service people
Reason of review
Bad quality
Loss
$1500
Preferred solution
Systemwide apology and change their processes.

Directv - Pay Per View Tv Service Review from Rome, New York

Worst customer service I ever had!!! I ordered pay preview ufc. Called because it wasn't coming through they were having difficulties. 50 min. Of talking lady refused to give me supervisor said it was recorded please do lisson to recording 9/10/16 at 10:00 I talked to a Christine she refused to give me her last name. I told her I wanted my money back I had a house full of guest that was waiting to watch fight. She said once that when it comes back on I could watch it for 59.95 even though it's 45 min into the fight and they didn't know when it was coming back on or refund money. She said that it wasn't her fault, it was direct tv she said yes and I replied you work for direct tv right so it's your job to make this right. Best answer pay another 59.95 and even though they did not know when it would come on and we were past 45 min into it. Or get my money back. I tried telling her that would make no since she didn't want to lisson to me that would be billed twice then and I couldn't watch it. She was worst in customer service I will call Monday when I can talk to someone else to cancel my service!!!! 607 6840765
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Review
#916521 Review #916521 is a subjective opinion of poster.
Service
Directv Pay Per View Tv Service
Reason of review
Bad quality

Directv - Pay Per View Tv Service Review from San Antonio, Texas

2.2
Details
Horrible service!!!!! Purchased a ufc pay per view to watch the main event. Entire event works fine until a little bit of rain shows up and the service cuts out for the entire main event. What kind of *** is that? After that it wasn't even worth watching cause I already knew who *** won. You would think since satellite has been around for a few years now they would have some type of better service in the rain. Never, ever purchasing direct tv again.
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Review
#904517 Review #904517 is a subjective opinion of poster.
Service
Directv Pay Per View Tv Service
Reason of review
Bad quality

Directv Pay Per View Tv Service Review from Saginaw, Michigan

2.8
Details
I tried to order a movie that i had to order at a spefic time, it wasn't on demand. I went to the channel and i got the code 742 and it would let me order the movie, then i called and the automated system took at least 10 minutes to get to a person. The automated system kept saying it couldn't understand me. The person couldn't help me and ended up sending me back to the automated system. Now I've missed 10-15 minutes of the movie and it cinnects but i have no idea what the issue was to begin with.
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Review
#834010 Review #834010 is a subjective opinion of poster.
Service
Directv Pay Per View Tv Service
Reason of review
Order processing issue

Contact Directv Customer Service

Mailing Address:
DIRECTV
El Segundo, California
United States
Phone:
(800) 531-5000
All Directv Contacts