DirecTV updated their software which added a power saving mode which shuts your receiver off after 4 hours of not using it. It used to turn a screen saver on that bounced a DirecTV logo around the screen but when the change went in the unthinkable happened. We found a "No Input Signal" burned into our 47" LCD TV because the TV was not receiving any input from any device when the receiver shut off.
Made a few phone calls this morning. I was transferred to their Damage Claims department which when I asked for a phone number and a name to get in touch with if we were to get disconnected that there was only an address. I never did get the employees name even after asking again.
After explaining the situation to him he put me on hold, I waited a good 20 minutes before he finally came back and said he was still working on a solution. About 5 minutes later he comes back and says that that I need to contact the TV manufacturer for further assistance. I explained to him that I knew that this isnt his fault but I wasn't going to accept that for an answer because I'm just going to get ping ponged back and forth between the TV manufacturer and DirecTV, that the two companies were just going to point fingers back and forth at each other till their eyes popped out.
I asked to be transferred to his boss, waited another 15 minutes in complete silence. Hoping I wasn't hung up on I asked if anyone was there and he promptly said "Yes, I'll be transferring you now". WTF had he been doing for the last 15 minutes? At this point some hold music comes on, wait another 10 minutes and I am finally in contact with his boss. She basically explained to me how it is not their problem and that "They aren't responsible for making sure people turn off their TV's".
I can understand that this whole ordeal really sucks but this is not our fault, we weren't warned about the specifics of the software update and it ruined our TV.
Not really sure where to go from here. They are refusing to replace the TV, refusing to even give any type of services credit.
Product or Service Mentioned: Directv Receiver.