Product: Directv Receiver Clear all filters (383 of 383 reviews match)
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Directv - Were to drop off direct tv equipment

tried to send it back had issues don't charge me my brother past away and still trying to take it back I should just go to pottsvill, pa at a att store with name and drop it off, because you have no system on how to give it back , cathy mackalonis Angry
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Review
#1650950 Review #1650950 is a subjective opinion of poster.
Product
Directv Receiver
Cons
  • Too many channels of the same thing
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
take it back to who, a direct tv reciever
I closed my account on 8/3/19 & I was supposed to get mailing information on where to send my receiver back to DirectTV via FedEx. I have not received any mail from this company. I did receive a bill & mailed that bill writing "service canceled effective 8/3/19" on it....
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2 comments
Anonymous
#1744142

Take it to UPS there is a contract. They will send it to them free of charge. Hope this helps.

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Review
#1644624 Review #1644624 is a subjective opinion of poster.
Product
Directv Receiver
Reason of review
Mailing box on where to send equipment back
Loss
$90
Preferred solution
Close my account & send me the box/address to return equipment
Tags
  • Directtv Wants To Lean My Credit F

Directv in Lebanon, Pennsylvania - Ever since AT&T took over your service sucks

Had problems just trying to refresh a receiver now we lost WBRE 28 in NEPA been a customer for 30 yrs I’m done canceling my subscription and going to Comcast
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Review
#1610879 Review #1610879 is a subjective opinion of poster.
Product
Directv Receiver
Reason of review
Poor customer service
Preferred solution
Get my local channel back

Directv in Brighton, Colorado - False charges for returned equipment.

2.0
Details
I returned all equipment; receivers, controllers using the mailing label they provided with UPS. They claim I did not return it. Later they sent different directions for returning equipment claiming I had not returned the equipment.
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Review
#1574201 Review #1574201 is a subjective opinion of poster.
Product
Directv Receiver
Reason of review
Return, Exchange or Cancellation Policy

Directv - Failing receiver box

One of my receiver boxes has failed again. They will not send out a tech without buying a protection plan or paying a $ 99 service fee. time to dump Direct TV and stream from Hulu. I am a long term Direct TV customer and whenever there is an issue my experience is a bad one. Kiss my butt Direct TV.
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Review
#1488358 Review #1488358 is a subjective opinion of poster.
Product
Directv Receiver
Reason of review
Bad quality
1.0
Details
Recorded shows disappear and have to continually reset receiver to recover. I've been told by Directv/AT&T this is a software glitch. That was 3 months ago. I think it is time to 'can' directv. It ain't what it used to be.
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1 comment
Anonymous
#1624261

When I called months ago the rep acted like he hadn’t heard of this problem and told me just to reset the box. He actually told me that we should just be resetting our box from time to time and that it was normal to have glitches like this.

I’m still having the problem and it’s driving my wife crazy. I don’t care that much other than I’m tied of getting blamed for not fixing it.

Review
#1435230 Review #1435230 is a subjective opinion of poster.
Product
Directv Receiver
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
Full refund

Directv in Muskegon, Michigan - Genie 2 interface sucks

I recently had my 3 directtv recievers replaced eithe genie2 system. I was told that had to happen as i couldn't get the local channels with the old recievers. The human interface for the genie 2 is garbage compared to the old system. It won't tell you how full the disk is. You can't back up a in program you joined late. It'll record things you haven't asked for, like footbsll games. It will not tell you if the show you are tryng to record has insufficient priority There's no way to do a 'mass select' in order to purge old recorded programs. Most of the attractive features are only available over broadband cable. Fine, if you have it. But if i had adequate broadband cable. I won't have Directtv
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Review
#1430316 Review #1430316 is a subjective opinion of poster.
Product
Directv Receiver
Reason of review
Bad quality

Directv in Mankato, Minnesota - Sick and tired of resetting DVR to find the shows I've taped, they disappear and maybe in a day or 2 they show up. There's enough people out there with the same problem SO FIX it.

yes was on with Direct TV and told me to reset DVR which I've done. Been going on for months. Why can't this be resolved?
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Review
#1415359 Review #1415359 is a subjective opinion of poster.
Product
Directv Receiver
Reason of review
Bad quality

Directv in Los Angeles, California - Service SUCKS

1.0
Details
Servers go out every 2 days. Keep calling but no one comes out to fix the issues. They sure can charge but can't fix their equipment or service.
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Review
#1413370 Review #1413370 is a subjective opinion of poster.
Product
Directv Receiver
Reason of review
Bad quality

Contact Directv Customer Service

Mailing Address:
DIRECTV
El Segundo, California
United States
Phone:
(800) 531-5000
All Directv Contacts
When the technician arrived at my house he laughed and said I didn't need anything but installed a Genie 2. I have had problems since. After several service calls a technician was finally honest and said he couldn't fix it. He said the Genie 2 has programming issues...
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Review
#1403992 Review #1403992 is a subjective opinion of poster.
Product
Directv Receiver
Reason of review
Bad quality
Preferred solution
Let the company propose a solution