Product: Directv Receiver Clear all filters (383 of 383 reviews match)
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3.0
Details
This has happened repeatedly. I know I have some show recorded. But then when I go to the recordings list its not in the list. To recover it I do the receiver reset. Menu->Settings->Reset Options->Restart this receiver The missing recordings reappear after the box...
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128 comments
Anonymous
#1690247

Same here. Ready to drop it all and go to streaming hulu and netflix. Can get both for less than I am paying for this.

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Review
#1298696 Review #1298696 is a subjective opinion of poster.
Product
Directv Receiver
Reason of review
Bad quality
After my cable service monthly bill went sky high, I decided to switch to Direct TV. I signed up online and got basic package which I was told it was going to be $49.99 plus tax per month. They promised me a free gift as a new customer. I got my first bill and it was...
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278 comments
Anonymous
#1724970

same old story, i fell for the lies the young lady told me after she knocked on my door, i didn't sign a contract as they claim the agreement to the contract is when you give them your pay information, which in my case was one dollar, stayed pending on bank account for a day or two then jumped up some. i explained to her i was a disabled vet with serious ptsd issues and legally blind, i'm in the class of the sighted blind, confusing but more of us than sightless, told her i didn't need to be converged on by crews *** me off, assured me direct tv would come next morning and att fiberoptics the next morning, almost before daylight both arrived at the same time, one working in the back and one working in the front, the direct tv dish was set on edge of my roof at eaves, pointing directly into a large tree that shades my bedroom window, he claimed no knowledge of the package he was installing, the young guy in back refused to listen to me when i told him since we had overhead lines with poles in alley he needed to follow the power lines, the old cable lines, and the phone lines down the middle of the two houses and come across the back of my house, to save about 5ft of cable he chose to drop his line from pole across my back yard at an angle, drooping almost low enough to touch it, hane it over an old purlin where i was attempting to build a wall across back porch, if you don't know the purlin is made of steel, then brought it through a wall beside a sliding glass door that we are slowly replacing , the wall, sheetrock, is rotting and crumbling, then up against a door frame, across the frame, down the other side, and put all the fiber optics boxes on the wall beside my dining room table, his excuse was in one instance, saving cable, the other reason was he needed the equipment as close as possible to the router/modem.

he also told me he didn't know what he was installing, but he knew for sure something was wrong because they did not have the thousand mgbt i purchased in the package. now this is a running problem since feb, each person i discuss it with convinces me its easier to change the bundle than to try and quit them, what i didn't snap to was that each time i let them try to change and get me to what i was promised, i changed the date that the 2 years promotion ended.

so now i have a *** internet service, slow and buffers on streaming, and no direct tv it only worked a week or so off and on, i even cut the tree almost completely down and still nothing. im not sure why some attorney doesn't put a class action suit against these *** and lump the city council of san antonio in with them, they have the power to allow them here or not.

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Review
#116319 Review #116319 is a subjective opinion of poster.
Product
Directv Receiver
I closed my account on 8/3/19 & I was supposed to get mailing information on where to send my receiver back to DirectTV via FedEx. I have not received any mail from this company. I did receive a bill & mailed that bill writing "service canceled effective 8/3/19" on it....
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2 comments
Anonymous
#1744142

Take it to UPS there is a contract. They will send it to them free of charge. Hope this helps.

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Review
#1644624 Review #1644624 is a subjective opinion of poster.
Product
Directv Receiver
Reason of review
Mailing box on where to send equipment back
Loss
$90
Preferred solution
Close my account & send me the box/address to return equipment
Tags
  • Directtv Wants To Lean My Credit F

Directv - Were to drop off direct tv equipment

tried to send it back had issues don't charge me my brother past away and still trying to take it back I should just go to pottsvill, pa at a att store with name and drop it off, because you have no system on how to give it back , cathy mackalonis Angry
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Review
#1650950 Review #1650950 is a subjective opinion of poster.
Product
Directv Receiver
Cons
  • Too many channels of the same thing
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
take it back to who, a direct tv reciever

Directv in Brighton, Colorado - False charges for returned equipment.

2.0
Details
I returned all equipment; receivers, controllers using the mailing label they provided with UPS. They claim I did not return it. Later they sent different directions for returning equipment claiming I had not returned the equipment.
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Review
#1574201 Review #1574201 is a subjective opinion of poster.
Product
Directv Receiver
Reason of review
Return, Exchange or Cancellation Policy

Directv in Lebanon, Pennsylvania - Ever since AT&T took over your service sucks

Had problems just trying to refresh a receiver now we lost WBRE 28 in NEPA been a customer for 30 yrs I’m done canceling my subscription and going to Comcast
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Review
#1610879 Review #1610879 is a subjective opinion of poster.
Product
Directv Receiver
Reason of review
Poor customer service
Preferred solution
Get my local channel back
After closing and canceling our DirecTV service in July, we were sent a box by FedEx Ground which contained a prepaid USPS return label. Our DirecTV equipment was carefully packed and dropped off in July at our local post office and returned using DirecTV's USPS...
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91 comments
Anonymous
#1757041

Agreed. Undergoing same process Fraud given the pattern, beyond simple incompetence.

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Review
#253948 Review #253948 is a subjective opinion of poster.
Product
Directv Receiver
Loss
$401
1.0
Details
Recorded shows disappear and have to continually reset receiver to recover. I've been told by Directv/AT&T this is a software glitch. That was 3 months ago. I think it is time to 'can' directv. It ain't what it used to be.
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1 comment
Anonymous
#1624261

When I called months ago the rep acted like he hadn’t heard of this problem and told me just to reset the box. He actually told me that we should just be resetting our box from time to time and that it was normal to have glitches like this.

I’m still having the problem and it’s driving my wife crazy. I don’t care that much other than I’m tied of getting blamed for not fixing it.

Review
#1435230 Review #1435230 is a subjective opinion of poster.
Product
Directv Receiver
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
I had DTV for about 30 years. At the end of May 2018 my receiver died. I have always had the Protection Plan and called to have it replaced. They sent out a new receiver and I hooked it up. In June I noticed that my bill had gone up. They added a third receiver to my...
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Review
#1365685 Review #1365685 is a subjective opinion of poster.
Product
Directv Receiver
Cons
  • Customer service and fraudulent practices
Reason of review
Pricing issue
Loss
$600
Preferred solution
Cancel my last bill and don't charge me for early cancellation

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El Segundo, California
United States
Phone:
(800) 531-5000
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Directv reviews

Directv in Appleton, Wisconsin - Worst customer service ever

1.4
Details
Software issue where you lose your recordings, so you have to restart DVR. Have to do on a daily basis. Call and everyone says the same thing because they read of cards. I'm so sorry, I understand your frustration, I'm a customer too, yadda yadda. Been going on for 4 months and still not fixed. Still paying $125 a month though!!
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Review
#1395947 Review #1395947 is a subjective opinion of poster.
Product
Directv Receiver
Reason of review
Damaged or defective