Product: Directv Receiver Repair Clear all filters (4 of 4 reviews match)
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2.2
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Update by user May 01, 2017

Will don't like buying the protection plan and still getting billed for services

Original review posted by user Apr 30, 2017

I got a HD TV from my son.I was so excited. I had 2 direct tv service calls and 1 tv repairman look at why no picture. Then I got a picture but black and white. I needed a new dish. Well to my surprise I also got a 2 year contract. I called very upset. First I told...
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1 comment
Joannalou
#1334079

Still not resolved. I am given the runaround.

Never a straight answer

Review
#1041075 Review #1041075 is a subjective opinion of poster.
Service
Directv Receiver Repair
Pros
  • Customer service representative was courteous and accomodating
Cons
  • Being lied to about services
Reason of review
Pricing issue
Tags
  • Equipment Upcharges

Directv - Worst customer Service/Tech department EVER!

Have now been without TV for 4 days. Was told they would overnight a new receiver, never happened. Was told a technician would come out next Tuesday (4 more days) told them no...to long! Then told they would set something up for Sunday. Didn't happen, still set up for Tuesday. Just called again, left me on hold for almost 10 minutes. Going to cancel as soon as my contract is up in February 2017. That will be another big, big hassle!! And now I can't post this complaint, because it's not 100 words long? What the *** is this all about, does this even get read by Direct?/////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
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Review
#970733 Review #970733 is a subjective opinion of poster.
Service
Directv Receiver Repair
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Directv - Receiver Repair Review from North Las Vegas, Nevada

2.8
Details

Update by user Oct 30, 2016

After going to on-line forums, it's apparent that many, many DTV customers have this same problem and not a small issue.

I also received a written notice by USPS from DTV that my Internet connection was not active with instructions (which were the same steps I tried during the call with customer service). DTV is absoloutely no help, their customer service is Deplorable, and their business practice is questionable.

Original review posted by user Oct 29, 2016

We are long time DirectTV customers (20 + years) We have a problem where our DTV receiver will not connect with our WI-FI router. We called customer support (twice). They had me try all of the exact same steps I tried on my own. They finally gave up and said they would need to schedule a service tech to come and look at the problem. Then they said that the service call would cost me $45.00. My issue is that this is "their equipment" not mine. I am leasing it from them for $144.00/month. If it's baseball season, our monthly fee goes up to $173.00. So, to charge me $45.00 to come to repair and/or replace their equipment is very poor customer service. It's not the money, it's the principal. 20 years as a loyal customer at an average of $150.00 month, you do the math. If I had purchased the equipment outright, a service fee would be acceptable. My phone and internet service is with COX. I'm sure that they would love to bundle my services. Bill and Cheryl Robey North Las Vegas
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Review
#945708 Review #945708 is a subjective opinion of poster.
Service
Directv Receiver Repair
Reason of review
Pricing issue

Directv Receiver Repair Review from Jacksonville, Florida

1.6
Details
After calling on june 5th 2016 and complainin about my main genie not working they said they would have it fixed in a few hours. The next 6 days I have had to reset my genie 2 times a day for my list to actually work which is *** because it messed up all my shows currently recording and I've called again and was told it should be fixed within a,few hours..... it's June 11th 2016 and it's still not fixed. I will not pay a dime until this issue is fixed and I'm sick and tired of calling about the same problem and it's NEVER FIXED! Also it'd be great if we could speak to someone we can actually understand without getting other offers when we just want our list fixed. This is our last option what should we do?????????????????????
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Review
#864191 Review #864191 is a subjective opinion of poster.
Service
Directv Receiver Repair
Reason of review
Poor customer service

Contact Directv Customer Service

Mailing Address:
DIRECTV
El Segundo, California
United States
Phone:
(800) 531-5000
All Directv Contacts