DirecTV installed 11/30/09, called 11/30/09 to try and resolve issues of poor picture quality and did not get local channels in HD. Called back 12/1/09, issues could not be solved..We were transferred to cancellation department, rep stated would not be a fee.
12/10/09 unauthorized debit card transaction from DirecTV for $450.06, I called got confirmation # that it would be 6-8 weeks, I called 1/7/10 to check status I was told by rep from cancellation department that nothing (since when I called back in 12/09)was ever done on the account to even process the refund, she then spoke to upper management and informed me I would have my refund back in my checking account 5-8 business days, today 1/20/09 was the last day no refund issued. I called today and rep told me that it will 6-8 weeks from the date 1/7/10, that sent me over the edge and beyond. This is criminal, theft, and unjust. They have had my money hostage since December and they think I will wait 6-8 more weeks from January 07, NO WAY NO WAY!!!!
I am from Mississippi, local BBB said that must contact www.LABBB.org since corporate office is in El Seguneo, CA.
11/30/09-12/01/09 (one day) of so called service!! DirecTV must be stopped, Please also call consumer watch dog to file a complaint (310)392-0522.
Product or Service Mentioned: Directv Account.