My husband often has to drag a ladder through the snow to "clean off the dish". Was told by customer service yesterday to relocate the dish off the roof to a "long pole" in an "unobstructed" area on the property.
Or my other option was to buy a "dishwarmer" & get back on the roof & install ourselves.
When i inquired how this would help with service when it rained, was told "that shouldn't be happening, have a great day"! CLICK.
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