I had been a loyal customer for 9 years and in Nov i had to cancel my services for financial reasons. I spoke with a customer service representative who agreed to accept payment arrangements on pass due amount and now they are telling me that i was given false information and they took the past due + early cancellation from my bank account.
I think they showed very bad service and poor judgemet in how theybhandle a mistake that was not mine but an employee of theur company. I would not do business with them anymore and will not refer them to anyone i know.
Reason of review: Return, Exchange or Cancellation Policy.