So I call when the 3 months is up to cancel " the so called 3 months of free movie channels". I'm told by the customer service guy we don't cut you off before the 3 months that I had until the end of the next month to call and cut the services and he would state that in the "notes" what he said .
So when I got my bill they charged me for the movie channels. I called and they said the notes say I needed to call the day or two before they billed out the next month, not the end of the month as stated.
I will be recording calls to Directv from this point on and / or asking for an email to verify what has transpired in the conversation since obviously they tell you misinformation to "milk" more money out of you. Yet another unhappy customer.
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