Not resolved
Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Was a loyal customer for nearly 20 years. I had called to see if there was anyway to lower my bill without losing channels.

They did agree to lower my bill $6 a month. Considering I was paying $120 a month that was'nt enough. Prices were constantly being increased so We decided to cancel. Took 3 phone calls and being put on hold for 20 minutes each time just to get them to send me the return kit for my recievers.

Then I started getting phones calls telling me what a loyal customer I was and what could they do to get me back. Lowering their prices would have been a good start.

Too little, too late. I will never go back to Directv.

Reason of review: Pricing issue.

Company wrote 0 public responses to the review from Mar 01, 2017.
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