Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Was a loyal customer for nearly 20 years.I had called to see if there was anyway to lower my bill without losing channels.

They did agree to lower my bill $6 a month. Considering I was paying $120 a month that was'nt enough. Prices were constantly being increased so We decided to cancel. Took 3 phone calls and being put on hold for 20 minutes each time just to get them to send me the return kit for my recievers.

Then I started getting phones calls telling me what a loyal customer I was and what could they do to get me back. Lowering their prices would have been a good start.

Too little, too late.I will never go back to Directv.

Reason of review: Pricing issue.


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