Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I cancelled my service with directv after they tried to almost double my monthly rate. I was told that I would have to pay a fee of $250.00 to cancel.

I received a bill in the amount of $246.00 which I refused to pay. Since my debit card was on file with them, they told me that they would just remove that amount from my account. I called my bank and informed them of the threat and that I wanted to close that card. Today, I noticed that DIRECTV charged my new debit card.

When I called my bank to report card fraud and asked how did DIRECTTV get my new account number, I was informed that any company can call VISA and get an account number. If that is not fraudulent, then what is.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Apr 23, 2017.
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