DIRECTV Rip Off
DATE: May 13, 2019
TO: DirecTV LLC
FROM: An Unhappy Former Customer, Nutley, N.J.
BCC: Better Business Bureau
Dear Sir or Madam;
After several phone calls to your customer service agents beginning in January of 2019 and including one this evening to the Credence Resource Management Company, I am again disputing a bill which I have received of $119.95. I was once a proponent and loyal customer of DirecTV since 2003. I am now facing calling a credit agency because this situation is still not resolved.
DirecTV considers this an โearly termination fee.โ I unfortunately understand this actually turned out to be either an overreach or even a sort of bait and switch tactic.
The phone operators at both DirecTV and Credence have identified the dispute as an โearly termination fee.โ I was a DirecTV for 16 years. I had a delay issue with our receivers in 2018 and was told that DirecTV would replace them. We got the new boxes and the service was again back to standard.
I have always enjoyed NFL Sunday Ticket and BeIn Sports as part of my sports programming. In August of 2018, BeIn Sports was removed from the programing lineup. This is a huge problem as I am a collegiate soccer coach and spend a lot of time observing soccer, most notably, the Spanish La Liga. I called and asked about this channel being off-air. I was told these things sometimes happen, but not to worry that the issues would be resolved โsoon.โ This is important as BeIn has the La Liga contract to broadcast matches in the United States. A week or two later, I called again when the channel completely disappeared from the programming list. Again, it was inferred that the channel would be back on DirecTV soon. That never happened. I had to find ways to get the programming from another source or be at a disadvantage professionally and not be able to watch my favorite teams play.
The channel never reappears and once the prepaid NFL Sunday Ticket subscription is completed in January 2019 โ there is no viable reason on our part to be paying for a service that does not provide the channels and programming I need or desire.
Once I inform DirecTV that we are cancelling our service, I am told that I โentered into an agreementโ when we received new transmission boxes that said we would be keeping the service โfor two years.โ I have nothing in writing or no paperwork describing this โagreement.โ I paid my service bill in full and have constantly disputed the โearly termination fee.โ I have never had a problem with my bill in any regards over the previous 16 years.
I have asked several agents of the terms of this โagreementโ or even proof that someone on my end had entered into such and have gotten no confirmation. Yet, DirecTV says they are โowedโ $119.95.
Calls have gone from โIโll help you take care of this,โ to โthis is what you entered into,โ to โyou can speak to a managerโ with the collection agency.
*Made up 'agreement' upon termination
*Changed programming/service
*Lied about future programming/service
*Cannot help identify or find such agreement
*Instead of helping rectify the situation or come to an agreement on what happened, they send the bill to a collection agency
I would appreciate a response to this note in order to resolve this issue. I have gone from a proponent of ATT & DirecTV to feeling used and gouged as a 16-year send off. This is the story I tell people โ the next step will determine the ending of that story. After reading much of the problems other customers have faced, I am not hopeful this will turn out better than their cases.
Thank you for your attention to this matter.
Reason of review: Poor customer service.
Monetary Loss: $120.
Preferred solution: Full refund.
DIRECTV Pros: Very little at this point.
DIRECTV Cons: All the lies.
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