We upgraded our equipment late in December 2011. We called shortly after Christmas to cancel our account due to problems many other Americans are facing. We cannot cancel without being charged of $400.00!!! This is outrageous to say the least! We have paid for Directv for years and now that we can't afford it, we're being punished. We would like to have the fee waived and the service canceled. The best we can get with Customer Service is to have the account in suspension for 6 months and then have to pay either for monthly service or the cancellation fee. Either is not acceptable to me.
Greer, SC 29651
Product or Service Mentioned: Directv Tv Service.