Product: Directv Sales Representative Clear all filters (45 of 45 reviews match)
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I signed up after being coaxed into it. They wouldn’t answer my questions clearly and I had to pay cash. The lady Sierra (who has been trained to lie perfectly) went and got a bill pay card or something. Used it to pay the equipment fee. I gave her cash. She didn’t...
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Review
#1559696 Review #1559696 is a subjective opinion of poster.
Service
Directv Sales Representative
Reason of review
Poor customer service
1.8
Details
I used DirecTV at home for 5 years, no problems. When I called and talked to the sales person they said they have a plan that was $36 dollars a month, my mom is on a very limited income. I ASKED will this go up in a year on a 2 year contract, they said NO. And if I...
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Review
#1523734 Review #1523734 is a subjective opinion of poster.
Service
Directv Sales Representative
Pros
  • Channels
Cons
  • Customer service business practices
Reason of review
Lied on cost!
Loss
$800
Preferred solution
Full refund
Tags
  • deceptive
I received a call from a telemarketer that transferred me to George @ 323-375-2141. George asked me the usual questions and then - to get the package rates- told me he needed to run a credit check. I agreed - only because I truly was interested in the package rates....
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Review
#1372107 Review #1372107 is a subjective opinion of poster.
Service
Directv Sales Representative
Reason of review
Poor customer service
Preferred solution
Train people to be respectful

Directv - Rude sales person

1.0
Details
Just got a call form a sales person form direct tv and was trying to explain something to them and she hug up on me. Why call if you are going to be rude please find a job doing something else.
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Review
#1360072 Review #1360072 is a subjective opinion of poster.
Service
Directv Sales Representative
Reason of review
Poor customer service
First of all you're dealing with people from India who barely speak English.The new customer sales team will tell you anything to get your business. I was told that my service would be installed on 08/19/2018 by the sales representative but to find out he had scheduled...
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Review
#1333548 Review #1333548 is a subjective opinion of poster.
Service
Directv Sales Representative
Reason of review
Poor customer service
I ordered direct tv on 2/9/2018.I had prevouisly tried to connect direct and was told that I had too many trees in the way. I explained that to the assiociate that I talked to, and he (Edward), advised me that new technolagy made it so that trees didn't matter, and...
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Review
#1191065 Review #1191065 is a subjective opinion of poster.
Service
Directv Sales Representative
Reason of review
Not as described/ advertised
Loss
$200
Medina, Ohio at 3:30PM there was a Directv Sales person there. She asked me who I had for TV and I told her I had Directv and liked it but I thought the cost was a bit high. She had the gall to tell me to go up the aisle and talk to the girls that were representing...
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Review
#1146372 Review #1146372 is a subjective opinion of poster.
Service
Directv Sales Representative
Reason of review
Rude employee
Preferred solution
Let the company propose a solution

Directv - Direct TV lies

1.0
Details
Direct TV sales rep lied to us. We had been with Dish for years and had no problem but a sales rep from direct TV called and said he could save us money so we listened. That was a mistake, he said our monthly charge would be locked in for 2 yrs. After a year our bill went up$40 we contacted 5 different representatives and the first couple of reps said it would be taken care of and we would get a credit. Then when we get our bill nothing changed. Talked to a representative last night and he told me this is how it is and live with it. He said I could council my contract and pay$200 to council it. We can't wait for our contract to be up so we don't have to deal with direct TV anymore. We also switched our cell phone service from at&t because we will not do business with a company that has this poor of customer service. At&t and direct TV lies to thier customers and could care less about them.
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Review
#1110255 Review #1110255 is a subjective opinion of poster.
Service
Directv Sales Representative
Reason of review
Poor customer service

Directv - No longer interested!

1.0
Details
I was contacted by DirectTV call center (ph # 843-242-3081) today asking if I was interested in DirectTV. We actually have been looking at different packages with internet. The man asked me if I had Dish (which I do), then he began telling me about a promotional package that DirectTV has. I'm not sure what happened next but the line got disconnected, so I hung up. He called me back asking if I was not interested in DirectTV since the line got disconnected (assuming that I hung up on him.) I told him that yes the line got disconnected but at this time, I am not interested. He then told me to go to ***. Well, now even if I was interested in switching, I would NOT switch to DirectTV because apparently they employ RUDE (!!!) personnel and I don't appreciate being told to go to ***!!!
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Review
#1105813 Review #1105813 is a subjective opinion of poster.
Service
Directv Sales Representative
Reason of review
Poor customer service
Preferred solution
dont contact me ever again

Contact Directv Customer Service

Mailing Address:
DIRECTV
El Segundo, California
United States
Phone:
(800) 531-5000
All Directv Contacts
1.8
Details
Contacted direct tv on my own.Discussed options and rep told me of currant promotion...a 100$ visa gift card good for ANYTHING. I took all info down and said I needed to think and compare to my charter. Well even better the rep says"my manager is going to now offer you...
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1 comment
Anonymous
#1359723

Don't blame them because you failed to read the contract until after the "enstallation".

The only legal stipulations of the contract are contained within the four corners of that document.

Nothing that anybody said, implied, promised or promoted means anything at all compared to what you signed.

Another piece of advice : when you find yourself in an adversarial situation with someone, start a paper trail immediately. No calls, texts, or e-mails.

Written formal letter sent via Certified Mail, return receipt requested.

Sorry you got screwed ; at least now you know whom you're dealing with.

Review
#1086978 Review #1086978 is a subjective opinion of poster.
Service
Directv Sales Representative
Reason of review
Poor customer service