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Our satillite started acting up 3 days ago A few times some channels would work but eventually none of them did. Started out with a 771 code then became a 775 code & was not able to require a singnal.

We checked all the connections & did the resets , also the satellite is located in a wide open area. Still had no signals. ( EXTREMELY FRUSTRATING) We called Direct Tv 2 times & talked to 4 different people including managers. Their reponse was to charge us $99 to send a technician to fix it or get on a maintenance plan of $7 per/mon.

WHAT ????????? We pay them a monthly payment for them to provide us service & when they dont provide us with the channels that we paid for they want to charge us AGAIN to fix THEIR PROBLEM? ??????????? Hours later we finally got connected to a couple different employees ( they were helpful but the first 4 were awful ) They waived the $99 fee & also gave some credit for the inconvenience.

Now thats how this company should be handling ALL their issues! !! Only one problem though. ....

We have to wait 8 days before there is an available technician !!!! UHG !!!! DON'T EVER get Direct Tv !!!!!!

We are considering switching to cable . VERY DISAPPOINTED CUSTOMER

Product or Service Mentioned: Directv Satellite Tv Service.

Reason of review: Bad quality.

Company wrote 0 private or public responses to the review from Apr 10, 2017.
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Our problem was fixed free of charge & even received a monthly discount for the inconvenience. The eye's in the dish were faulty.

Glad to have it fixed free of charge but 8 days with no TV was way to long .

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