I ordered directv and requested 2 hi-def. Boxes and one standard.
When they came to install the system thet brought 2 standard boxes and one hi-def. When i explained this to their installer,he said no problem ,let me get you hooked up,and when you have time seeing tha you just moved,to call our office and theyll exchange it,no problem. When i called in i was told that an upgrade would cost me $99.00 i explained to the rep that they made a mistake and sent me the wrong box,why should i have to pay for your mistake? Then they called a supervisior who wasnt hearing anything i was trying to tell her and said it was my fault and hung up on me.
When i called back they kept me on the phone for 90 mins. same nonsense.Then i told them ghey over charged me that i didnt receive my rebates. They said i never claimed them. I claimed them by phone,before the systdm was installed.
Your company is scamming the hard working public and i happen to be disabled so your scamming oeople with disa ilities. i will not let this go,it extortion.
I will continue to complain to every agency until i get what i pay for. This is a double talking company who is cheating its customers