I recently cancelled my directv and I didn't want my debit card to get billed so i removed my card information to only see they still billed me $435.00 . I called immediately once I saw and they said to me they keep it on their file no matter what.
I explained to them that the money they took out was from a fraud check my account was under investigation and all they said was they cannot refund it back . So now they took $435.00 from that fraud check and my bank took $500 from my savings to cover that fraud check because I was told not to use it and I told the same to directv and they completely ignored me. Im beyond *** right now their promotions is a scam I had direct for 3 months and each bill came $50 higher and promotions only last for 2 months. They were charging me close to $6.00 for hd channels when companies like optimum offer that for free.
My bill for only cable with them was $140 plus $45 for internet bundle as well it was a complete rip off never again.
Ive lost so much money I could never get back now. Thanks for nothing directv
Product or Service Mentioned: Directv Bundle.
Reason of review: Problems with payment.
Monetary Loss: $500.
Preferred solution: Full refund.
Directv Pros: Having tv when it does work.
Directv Cons: Hidden fees, Bad customer service.