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Exchange, Refund and Cancellation Policy
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I was told on the day of installation that I had to pay $199.00 deposit because Experian said I had no credit file. I paid it and figured I would straighten it out and Directv would refund the money.

Boy, was I wrong. Experian told me yes, I do have a credit file with them and the person at Directv must have given incorrect information. (Of course I have a file...I am 66 years old!!!). Now, at this point I had been a Directv customer for over 15 years.

I was promised a $200.00 Visa gift card, an upgraded DVR and 2 other incentives to come back. When I called Directv to tell them it was incorrect that I do not have a credit file, I was told that I did not qualify for the gift card because the technician that installed my service did not qualify for that incentive! WHAT???????

That is crazy. I am so disappointed in Directv and am going to call the CEO's office.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

I didn't like: Lack of concern for unsatisfied customers, Customer service is rotten, Lack of concern for unhappy customers.

Company wrote 0 private or public responses to the review from Jan 12, 2017.
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