Directv sent emails every week for me to come back and offered several incentives including $200.00 gift card if I signed on for 2 years along with 3 other incentives.
I was told on the day of installation that I had to pay $199.00 deposit because Experian said I had no credit file. I paid it and figured I would straighten it out and Directv would refund the money.
Boy, was I wrong. Experian told me yes, I do have a credit file with them and the person at Directv must have given incorrect information. (Of course I have a file...I am 66 years old!!!). Now, at this point I had been a Directv customer for over 15 years.
I was promised a $200.00 Visa gift card, an upgraded DVR and 2 other incentives to come back. When I called Directv to tell them it was incorrect that I do not have a credit file, I was told that I did not qualify for the gift card because the technician that installed my service did not qualify for that incentive! WHAT???????
That is crazy. I am so disappointed in Directv and am going to call the CEO's office.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
I didn't like: Lack of concern for unsatisfied customers, Customer service is rotten, Lack of concern for unhappy customers.