Directv sent emails every week for me to come back and offered several incentives including $200.00 gift card if I signed on for 2 years along with 3 other incentives.
I was told on the day of installation that I had to pay $199.00 deposit because Experian said I had no credit file.I paid it and figured I would straighten it out and Directv would refund the money.
Boy, was I wrong. Experian told me yes, I do have a credit file with them and the person at Directv must have given incorrect information. (Of course I have a file...I am 66 years old!!!). Now, at this point I had been a Directv customer for over 15 years.
I was promised a $200.00 Visa gift card, an upgraded DVR and 2 other incentives to come back. When I called Directv to tell them it was incorrect that I do not have a credit file, I was told that I did not qualify for the gift card because the technician that installed my service did not qualify for that incentive! WHAT???????
That is crazy.I am so disappointed in Directv and am going to call the CEO's office.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
I didn't like: Lack of concern for unsatisfied customers, Customer service is rotten, Lack of concern for unhappy customers.