Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I have been a loyal customer of Directv for almost 11 years. I have never missed a payment, never delinquent with a payment, and would be considered as a loyal customer.

I enjoyed the services and dealings with Directv throughout the years. However, since the acquisition of AT&T my service, billing, customer service, etc. has been deplorable and unacceptable at best. I had the ultimate package with Directv, which was considered to be their best package at the time dating back to 2006.

Recently, I moved. Prior to my move I called a representative from Directv (now through AT&T) about the Directv movers deal. I was ensured it would be a seamless transition and would keep my same channels. In addition, I was informed about a loyalty program for customers such as myself that have been long-term customers.

The representative, told me that they don't publicize the program because long-term customers may not be as diligent as I have been without missing a payment and have never shown to be delinquent with payments. Not only was I assured that I would keep my existing channels, I would obtain several more with the premium package. Seems like a decent proposition so far, right? Wrong!!!

I have been over charged for the last 7 months. The channel packed promised to me has been wrong for the last 7 months. I have been on the phone with representatives and supervisors within the service, billing and customer service departments for the last 7 months for numerous hours, and nothing has been resolved. I have already notified my family and friends about the unprofessional, incompetent and bait and switch tactics used by Directv/AT&T.

I am not writing this out of spite or anger. I am writing this out of frustration and misleads along with not getting the services I was promised/agreed to for months. I still have no resolution to the multitude of issues.

So, as I told my family and friends I would highly recommend everyone that reads this to use any other provider except Directv/AT&T to save yourself from frustrations, numerous hours on the phone, not given what was promised by accepting the terms over a recorded conversation, and having the same disappointing experience. I have exhausted all my options because no one within Directv/AT&T is willing to accommodate their customers, so I will be taking my services elsewhere.

Review about: Directv Service Transfer.

Reason of review: Not as described.

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