My direct TV popped code 775, I called technical service who ordered me a new swim box.. she was very helpful..
swimbox came in and didn't work.. but I also needed to schedule an emergency move due to electrical issues at current residence.. I called movers department, who said customer service could help me set the fees up on my bill, so I didn't have to pay them up front and then they could schedule the move.. they transferred me to customer service..
a man who told me his name was ran customer service I'd 112873.. told me I had to call the movers department.. I told him they had transferred me to him to get fees put on my bill, he told me he could not.. I said ok..
I want my service put on hold due to I have not had a connection since April 23rd if u can't transfer it I want it put on hold.. he told me movers department can do it when I call them to schedule transfer.. I repeatedly tried to explain they transferred me to him.. he kept cutting me off giving me the movers department number..
I asked to speak to a supervisor he told me there was none.. he was very rude.. I was on hold with movers Dept the first time 30 minutes I was on hold customer service 15 minutes..
I argued with him about calling back about 15 minutes and that he didn't have a supervisor a couple more.. someone who can help please contact me asap
Product or Service Mentioned: Directv Service Transfer.
Reason of review: Order processing issue.