Not resolved
3.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
0 comments

My direct TV popped code 775, I called technical service who ordered me a new swim box..she was very helpful..

swimbox came in and didn't work.. but I also needed to schedule an emergency move due to electrical issues at current residence.. I called movers department, who said customer service could help me set the fees up on my bill, so I didn't have to pay them up front and then they could schedule the move.. they transferred me to customer service..

a man who told me his name was ran customer service I'd 112873.. told me I had to call the movers department.. I told him they had transferred me to him to get fees put on my bill, he told me he could not.. I said ok..

I want my service put on hold due to I have not had a connection since April 23rd if u can't transfer it I want it put on hold.. he told me movers department can do it when I call them to schedule transfer.. I repeatedly tried to explain they transferred me to him.. he kept cutting me off giving me the movers department number..

I asked to speak to a supervisor he told me there was none.. he was very rude.. I was on hold with movers Dept the first time 30 minutes I was on hold customer service 15 minutes..

I argued with him about calling back about 15 minutes and that he didn't have a supervisor a couple more..someone who can help please contact me asap

Review about: Directv Service Transfer.

Reason of review: Order processing issue.

Had an Experience with Directv?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like