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I've worked as a directv sales rep for a little while now..I can only say it is a nightmare...because the idiots who work for directv, screw over the sales reps. I work for a third party company- everything is fine there--the problem is that, when we get sales, if our customers call directv, the Directv Sales reps will purposely try to get that customer to cancel their sale with us and sign up with them--the shady thieving directv sales reps do this to ANYONE calling just so they can steal sales from other sales reps. Its so messed up...if I sell I have to then make sure that I call everything in for my customers as the *** thieving directv sales reps will end up stealing my sale and resigning up the customer. I even had a recent customer who I sold to and the *** directv sales reps told him to stick with them, gave them a supposed better 'deal' than I did and took my sale--AGAIN...i can't believe this....all they do is when they get a customer on the phone who just got directv, they will try to give them a better deal or make weird excuses or reasons to try to cancel the sale out and resign them...if the customer also tries to modify the order they cancel it out and resign them and steal the sale...im not sure how they can do this but this is what they do..!

also the installers at directv- many are shady liars, lazy jerks and will lie to customers and lose the sale for us also. I had customers who said the installer told them one thing and it was a lie but he scared them so bad that they decided not to get the service- many of the installers purposely will seem to try to not do the install or lose the sale--im not sure why but that's what these idiots do! its shocking..they get paid on an install but if they are tired or bored, lazy or have enough money they will purposely lose the install...and lose the sale for us...they are really messed up it seems...I had two customers who had very bad installing issues and one customer who had to call an installer there 4 times or more...and had to keep resigning up...it was ridiculous...another installer promised me an install and then lied to me and later said he didn't want to go out there...he said because it was a certain type of place and most likely he wouldn't be able to do the install- he didnt even care to call the customer or call me...he just didn't go. The customer was already upset and demanded they wanted it that day because of some family thing and I told them it would be fine.

The installer just didn't go and didn't care to inform anyone and then the customer ended up cancelling. The installer was so rude and being such a *** and was making up false assumptions abotu the customer- he even said "oh its the installers say now because they have so many appts they pick and choose where they want to go." I'm thinking..well that's nice at least inform people that you're not going to be there and don't lie to people...but they don't seem to care-- im not sure about how other companies work but directv it seems EVERYTHING with them is a big scam and difficulty and the people that work for them are thieves, liars...lazy and just want to screw people over in some way even screw over the sales reps and the customers those reps send to them....

Review about: Directv Customer Care.

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Anonymous
#1049385

We at WWJD are a company looking for sales reps on a nationwide basis.We pay 85% of our commisons to the reps because we know they are the ones putting in the footwork.

If anyone is looking to sell DirecTv feel free to call us and we will let you know what we pay out.

Reps are making 200-400 per sale.1-844-222-WWJD

Anonymous
Orlando, Florida, United States #884206

Sn:im not saying upper mngmnt should have been black but mngmnt should be a reflection of the company as a whole

Anonymous
Orlando, Florida, United States #884205

Well man these guys hired me as I was recently laid off from timeshare direct tv first of all I have been in sales a while I have never seen a two hour sales meeting every employee looked like they were scraping by and I'm a black man but when all your employees are minorities and the upper mngmt is not RED LIGHT. The owner said he made six figures but the suit he was wearing was to sizes to small the comission was a draw the draw was 350.00 the base was 8.00 hr the name of the company is awake impulse orlando florida its on career builder I will stick to timeshare

Anonymous
#860119

first of all, the third party salesmen have no familiarity with our system.Very basic technical knowledge like "you can't have whole home DVR on a standard definition install." You end up making promises to the customer which we, technicians, can't deliver without modifying the system---which usually results in a rate change and *** the customer off.

Another thing the third party salesmen like to do is tell the customer that the tech can fix things like billing issues or tv mounts. Completely untrue. So I find it hilarious that a third party salesmen, that only interacts with customers and our system at the point of sale, have so much to say about installs, work orders, etc. Because you know what?

Techs have to fix incorrect work orders all the time because you third party geniuses on the phone can't match a customers' requirements with the he right work order. I guess you guys can't handle it if the phone conversation deviates from your script.

If all is techs are such idiots why don't you try our job.Ps you are a ***.

Anonymous
Albuquerque, New Mexico, United States #817631

Hi everyone, I'm cisco, and I'm quitting a 7yr career to be a sales rep for direct tv cuz everything made sense to me with this drastic career change. With that being said, can anyone who knows bout the position in the flesh give me some pointers to succeed at this, please??? Thank you.

Anonymous
#813750

First off I do installs and sell for one of the top 10 retailers in the nations.You CAN mirror a genie.

You can use an hdmi split or if it is a standard def tv use an rf modulator, you can still program remotes to both tv's. Next, the dishes actually are supposed to have a "non-stick" coating on them. That's why a brand new oval slimline will feel a lot different than a dnet 500. Obviously 90% of sales reps lie, because they SUCK at their job.

The people who put up the real numbers consistently and actually make a good living from it DONT lie. Tell your reps that lie that too, you aren't consistent because you suck at selling, you get more charge backs than you do pay outs. I can go out, I 5 hours of knocking doors get 5-8 sales and not have one charge back.

At my company, that's $1,000-$2,400 in my pocket.It's because I don't lie.

Anonymous
Ankeny, Iowa, United States #811666

I install for a sales group and salesman are the liars.They tell customers we are completely wireless, we have a northern dish, you can bundle with cable internet, completely free install ( retail we have custom fees), dish has teflon coating and snow will never stick to it( its metal you retards), but some how its always the installers fault.

I would like to have a salesman drive his truck 50 miles to a customer who cancels because saleman said we could do mirror outlets, cant mirror the genie system!!!! Sales staff were I live don't know how the system works at all.

Oh ya so you know you could have 8 clients, only have 3 on at the same time.

Anonymous
#733382

Whoa foks.If the salesman did his job in identifying correct equipment for the customer then there wouldn't be any changes.

As for a lazy installer... was probably an hourly dude. Contractors aren't all bad. We work off of commission just like the salesman.

If a job doesn't go we dont get paid. Besides a lot has changed in just 2 short years. At&t Uverse is back dooring our customers once we set them up. Supposed to be our business partner instead they are swindling our tv customers.

Make no mistake work has slowed down but mostly another company talks more ***.

We have the best sports best DVRs and all around channels and.packaging.We are tv Gurus.

Anonymous
Piney Flats, Tennessee, United States #707712

I feel your pain man.I worked as a Directv rep, probably for the same third party company as you, in a Best Buy.

The whole thing was a nightmare. Everything you have said is true.

I even had sneaks from Century Link who would try and steal my sales when people would call them about getting internet after signing up with me.And the pay was horrible for the amount of stress and *** you have to put up.

ace22286
Cookeville, Tennessee, United States #595890

It was opposite for me.I called the number directly from their website and ordered it.

After I did that I get a call from an odd number and an indian guy asking if i wanted to add an authorized user. I said yes and they got my wifes info even her ss# which im a *** for giving it out but i did and i cant change it now. I then get the automated call from DTV verifying my install date for a week later than was originally stated. I call them back and they said what i did was give my info to a retailer and they cancelled my info and set up the new account in my wifes name.

they say it happens all the time???WTF?? why allow that to happen all the time. I searched the number of the indian guy that called me and it was a generic skype number. I still blame DTV for this as they say it happens all the time and they havent implemented any kind of system that doesnt allow full access for retailers to edit or change information without it going through a party that monitors all retailer actions and verifying it with the customer first or at least call or email the customer the pending changes and give them a chance to accept or reject changes.

I dont place all blame on the retailer though.I blame them dtv and myself for being ignorant.

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