I've worked as a directv sales rep for a little while now..I can only say it is a nightmare...because the idiots who work for directv, screw over the sales reps. I work for a third party company- everything is fine there--the problem is that, when we get sales, if our customers call directv, the Directv Sales reps will purposely try to get that customer to cancel their sale with us and sign up with them--the shady thieving directv sales reps do this to ANYONE calling just so they can steal sales from other sales reps. Its so messed up...if I sell I have to then make sure that I call everything in for my customers as the *** thieving directv sales reps will end up stealing my sale and resigning up the customer. I even had a recent customer who I sold to and the *** directv sales reps told him to stick with them, gave them a supposed better 'deal' than I did and took my sale--AGAIN...i can't believe this....all they do is when they get a customer on the phone who just got directv, they will try to give them a better deal or make weird excuses or reasons to try to cancel the sale out and resign them...if the customer also tries to modify the order they cancel it out and resign them and steal the sale...im not sure how they can do this but this is what they do..!
also the installers at directv- many are shady liars, lazy jerks and will lie to customers and lose the sale for us also. I had customers who said the installer told them one thing and it was a lie but he scared them so bad that they decided not to get the service- many of the installers purposely will seem to try to not do the install or lose the sale--im not sure why but that's what these idiots do! its shocking..they get paid on an install but if they are tired or bored, lazy or have enough money they will purposely lose the install...and lose the sale for us...they are really messed up it seems...I had two customers who had very bad installing issues and one customer who had to call an installer there 4 times or more...and had to keep resigning up...it was ridiculous...another installer promised me an install and then lied to me and later said he didn't want to go out there...he said because it was a certain type of place and most likely he wouldn't be able to do the install- he didnt even care to call the customer or call me...he just didn't go. The customer was already upset and demanded they wanted it that day because of some family thing and I told them it would be fine.
The installer just didn't go and didn't care to inform anyone and then the customer ended up cancelling. The installer was so rude and being such a *** and was making up false assumptions abotu the customer- he even said "oh its the installers say now because they have so many appts they pick and choose where they want to go." I'm thinking..well that's nice at least inform people that you're not going to be there and don't lie to people...but they don't seem to care-- im not sure about how other companies work but directv it seems EVERYTHING with them is a big scam and difficulty and the people that work for them are thieves, liars...lazy and just want to screw people over in some way even screw over the sales reps and the customers those reps send to them....
Product or Service Mentioned: Directv Customer Care.