On 03/12/08 I returned 5 receiver boxes to DirecTV after I moved and canceled service with the company. Two weeks later (03/28/08) I was billed for these receiver boxes erroneously ($272.22). I immediately called to figure the situation out, and was told by the first representative that I would be credited within 24-48 hours for my unnecessary charges. I asked this representative how their company could still bill me after I clearly returned the items, and the woman said, "Well, the departments are in different areas, and don't communicate." ?????? Ridiculous.
I then waited 48 hours and called back when no refund was posted. The next representative I spoke with told me that it would in fact take 10-14 business days, clearly a different timeframe, was very rude, and no matter how much I asked to speak with the "finance dept." I could not speak with them, and even the management would not let me speak with them, nothing was changing. I asked how I was supposed to believe that this was a true timeframe, since the first was different. They assured me everything would be fine.
This morning makes 14 days. Surprise, no money refunded. I called only to be told ONCE AGAIN by representatives that the time frame is actually 6-8 weeks, although my charges were made by mistake!!!! I immediately requested the management, I spoke with Yesenia, who has now assured me that she is working to make this refund happen within eight business days from today. ???
I don't know what to believe or who to turn to. I feel as though this is illegal since I have returned the items they charged me for, and they have admitted fault.
Review about: Directv Receiver.
Monetary Loss: $272.