We have had directv for nearly 10 years. This year decided to upgrade to DVR so I ordered a DVR receiver.
No big deal right? Hahaha...well after 3 days I received my order. My incorrect order. I was sent a HD DVR in stead of a DVR.
But after talking to customer service they assured me everything would be ok. So they activated the HD DVR. Well as our satellite is 10 years old it was not HD compatible so now i'm using a receiver that only gets maybe 35% of the channels I pay for. So whats is their fix?
Send out a technician to install a new satellite...next week I might add...ok but i dont pay for HD????. Oh well I will need to now!! So they want to tack on $10/month for HD that i didnt want in the first place. Cancel my order, my service???
HA!! Well I can for a $480 cancellation fee. Seems that if you upgrade a receiver you unknowingly also agree to a new 2 year commitment!!! Oh my God!!
Quite possibly the worst customer service I've ever dealt with, anywhere.
No wonder they're #2 behind dish network. I'll be cancelling my service in 2 years and switching to dish network.