DIRECTV SUCKS SINCE ATT ACQUISITION
I have had nothing but one problem after another since ATT bought them. Their bills are unpredictable. Need to leave auto-pay to get a hold of what they are doing to my services and billing which is now up to a whopping $150 per month.
Then, there's the lack of proper tech support. They love to refer you to the FAQs which I have been through over and over. I have reset my receiver more times than I can count.
Then, there's the scheduling of service calls - today, I am awaiting a technician. I can't alter the time without the call being pushed out to AUGUST FIRST -- this would make it SIX WEEKS since I have been able to access common channels like TNT, AMC, Travel, Velocity, Ovation and so many more that I cannot list them. Below are just a sampling of the lack of signal message that I am getting on so many channels that I lack for any decent form of entertainment.
Billing - I never know what it will be. I am turning AUTO-pay off to prevent DIRECTV from jacking around with my services and bill. DIRECTV is the WORST in the industry.
I would love to be able to be happy with DIRECTV again, but with ATT's acquisition, the quality of service, technical support and customer service have all decreased. I will continue to spread the word on how bad it has gotten.
Reason of review: Bad quality.
Location: Taylor, Texas
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I agree wholeheartedly. Thought Iโd never drop them but after 5 hours right different departments and extremely poor connections (ironicโฆbeing a phone company) we decided to Move on. Itโs horrible and getting worst!
Since I started getting AT&T Direct TV It has been on problem after another. They have taken a good company and run it into the ground.
There not going to survive. There needs to be a class action lawsuits representing the customers that have been cheated. Let's not forget this is AT&t. There cell phone business is awful.
I went to Dish they want to be paid for six months.
I will file bankruptcy to keep from paying them. The customer service rep agreed their a terrible company
I don't think you can turn off auto pay. The company that gets your payment is the only one that can stop it.
That's why I never do it. I hope I'm wrong and you can stop it.
Agreed...prices are outrageous, customer service sucks!
YOU ARE ALL CORRECT! I have been a DirecTV customer for nearly 20 years......until today.
They cut off my service in error a week ago and to make a long, long story short after being on the phone several hours on numerous days with numerous people I told them to shove it. AFTER 20 YEARS AND DISCONNECTING MY SERVICE IN ERROR THEY WANTED A CREDIT CHECK, THEY HAD TO SEND AND INSTALL NEW EQUIPMENT AND COULD NOT DO IT FOR ANOTHER WEEK.
I have a channel on my menu I canโt access it and they say oh because itโs special itโs not part of your package does that mean it used to be part of my package this is ***
I loathe directv with the white hot intensity of 1,000 suns! I can't even log in!
I try to log in, it routes me to att... I log in there... and it doesn't show my directv account... I download the app, I get 'unknown error'...
I call customer service, I get India Charlie who has no clue what I'm talking about.
Time and time again I am trying to give DirectTV my money and they just WON'T TAKE IT!!! I HATE YOU!!!
Direct TV has the worst customer service since DMV in the 80's
I just really concur with this statement. I dont want to have to go to another service, but I may have to.
I DONT have ATT for a reason!
I dropped them many years ago because they sucked, and now i am forced to be with them because of this. Its BS!
Directv and ATT suck
I just left them, bill increased 25% over last 6 months. Only had it for Sunday Ticket and I think NFL wonโt last long. Trying out streaming, considering cable.
Absolutely a different company since the acquisition. Looking for a way out.
Direct TV Customer service is absolutely unacceptable. It is terrible, the worst in the USA.
I have been a DTV customer since the company started. I bought a receiver and dish at Best Buy in 1996 for 800 dollars and put it up myself.
Great groundbreaking company till ATT bought it and began it's unbelievable march to kill the brand. Well they were successful.
Cancelled them yesterday. So much for customer loyalty.
They suuuuccckkkk!!!
Bought mine in 99. Won't do business with either company again.
Even it it were free, I'd still pay my LOCALcable company. At least with the locals you have an office to go to with your issues.
Great post they dont help you for *** ..They bill you whatever they want..if you disagree all they do is switch you over to a shot caller that doesnt help for shit,,Ii hate there service cant wait for my contract to end
Expensive lousy ever since atnt got involved
I am in the same boat, the AT&T Internet and Direct TV bundle sucks ! Internet is constantly dropping out!Can't maintain a VPN if your life dependent on it.
I agree 100 percent. Service goes out if wind blows more than 2 miles per hour, if it snows, even if it rains! HATE IT, HATE IT, HATE IT Expensive, unreliable, lousy customer service.