I have had nothing but one problem after another since ATT bought them. Their bills are unpredictable. Need to leave auto-pay to get a hold of what they are doing to my services and billing which is now up to a whopping $150 per month.
Then, there's the lack of proper tech support. They love to refer you to the FAQs which I have been through over and over. I have reset my receiver more times than I can count.
Then, there's the scheduling of service calls - today, I am awaiting a technician. I can't alter the time without the call being pushed out to AUGUST FIRST -- this would make it SIX WEEKS since I have been able to access common channels like TNT, AMC, Travel, Velocity, Ovation and so many more that I cannot list them. Below are just a sampling of the lack of signal message that I am getting on so many channels that I lack for any decent form of entertainment.
Billing - I never know what it will be. I am turning AUTO-pay off to prevent DIRECTV from jacking around with my services and bill. DIRECTV is the WORST in the industry.
I would love to be able to be happy with DIRECTV again, but with ATT's acquisition, the quality of service, technical support and customer service have all decreased. I will continue to spread the word on how bad it has gotten.
Product or Service Mentioned: Directv Tv Service.
Reason of review: Bad quality.