Warrenton, Missouri
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1.6
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3 comments

I've had direct tv since 8/14 and have needed multiple service calls including 3 "new" boxes, multiple remotes and *** service. I ran a receiver check with multiple codes such as "critical storage error" and "satellite direction error" so naturally I called tech support and they promptly explain that in order to have a service tech come to my house it would cost me $49.00.

Absolutely rediculous that they would expect me to pay for a service call so that their equipment will work!

Can't wait to replace them and the spotty, lagging and just pathetic service. STAY AWAY FROM THIS COMPANY!!!!

Reason of review: Pricing issue.

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Anonymous
#1046581

You need to purchase protection plan for about 8.99 a month. Wake up nothing is free anymore with this plan it covers most issues but only once a year..

i.e. 1 service call. 1 box replacement, 1 remote replacement etc... well worth it new HD box is about 99.00!!

If you are really upset stay calm and call Direct TV and ask for CUSTOMER RETENTION DEPARTMENT... THEY ARE GREAT WILL BEND OVER BACKWARDS TO SATISFY CUSTOMERS DON'T BE IN MATURE AND SCREAM AT THEM THEY ARE ALL CALL CENTERS ONLY DIRECT COMPANY IS IN COLORADO!!!!

Anonymous
#1046957
@Anonymous

Protection plan, $7.99 a month no limits on service calls or equipment only restrictions is 1 receiver and 2 at a time so you have to call back in 30 min if you need another

Anonymous
#1046489

No what is absolutely ridiculous is people who don't read the agreement they signed or people who think that they are entitled to free service calls, or people who think they are so important that we should bump another customer to get then service soonero