Product: Directv Technical Support Clear all filters (276 of 276 reviews match)
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2.0
Details
We call him back and he declines the call so we immediately call directv to report him. He changes the option to being on site when he wasn’t even here. Bottom line... directv is crap. They want to buy out other services but can’t keep up with business and the calls...
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Review
#1602636 Review #1602636 is a subjective opinion of poster.
Service
Directv Technical Support
Reason of review
Poor customer service

Directv - Constant service interruptions

1.8
Details
For two years my Directv HR-44 receiver has been plagued by 5-6 spontaneous reboots every day. I have called many times seeking technical assistance to fix the problem. I have received lots of promises, but my requests for engineering troubleshooting assistance have been ignored. I have been a Directv customer for almost 20 years - long before AT&T bought them. What does it take to get their attention?
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Review
#1688534 Review #1688534 is a subjective opinion of poster.
Service
Directv Technical Support
Cons
  • Chronic service interruptions
Reason of review
Bad quality
Loss
$1300
Preferred solution
Deliver product or service ordered
1.0
Details
Called to complain when I received an email that said my bill was going up and I had a payment when I had been told my bill would not change the due to the Free upgrade I was offered and scheduled for when I complained about paying for service I was not receiving (CBS,...
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Review
#1602575 Review #1602575 is a subjective opinion of poster.
Service
Directv Technical Support
Cons
  • Direct tv allowing their customers to be scammed
Reason of review
Poor customer service
Loss
$750
Tags
  • Unethical Company
  • Fraudulentcompany

Directv - Horrible Service

1.0
Details
Our access card burned. We have spent over 3 hours on the telephone trying to get an access card. Why is it so hard to receive help from Direct TV??? It was actually their technical problem that caused our problem. We have talked about switching to DISH..I don't know if they have better customer service.
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Review
#1639702 Review #1639702 is a subjective opinion of poster.
Service
Directv Technical Support
Reason of review
Access/ activation issues

Directv in Fort Myers, Florida - Direct tv serbice tech no show

1.0
Details
I pay $126.00 a month for this direct tv service that I have had for many years, extremely upset over loosing a local channel for my area NBC. Called and complained set up for service tech to come and put up antenna 2 Saturdays ago. Got antenna in the mail service tech never showed no call no explanation im so aggravated and tired if waiting on NBC situation to be resolved. Direct tv needs to fix this situation with NBC -Do WHAT NEEDS TO BE DONE SO YOUR LOYAL CUSTOMERS STAY WITH YOU. I am mad enough to make a change for another service, this is ridiculous
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Review
#1599311 Review #1599311 is a subjective opinion of poster.
Service
Directv Technical Support
Pros
  • I use to like direct tv
Cons
  • Dont care
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Directv - Ridiculous

1.1
Details
My mother’s tv was not picking up satellite correctly so several channels were pixelated. Had an appointment today with a tech between 12-4. Service man arrived at 12, determined the problem was satellites placement and move it. He checked a few stations and left. 5 minutes after he left..all stations were gone. Tried to immediately call to get him right back but 45 minutes later I finally got a human who informed me they couldn’t do that, had no way to get in touch with local techs. My 90 year old mother who is a shut in will have no tv until Monday because if their error. Absolutely ridiculous!!!
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Review
#1626547 Review #1626547 is a subjective opinion of poster.
Service
Directv Technical Support
Pros
  • When it works its great
  • Works ok when it works
Cons
  • Service product time wasted misleading info
  • Terrible customer service
  • Cost is outrageous
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Sorry Service

Directv in Crestview, Florida - No show for service appointment

1.5
Details
Lost service on Sunday morning. Called DTV customer service. Was given a repair appointment for Monday between noon and 4PM. Checked on status Monday morning all was good. Got an automated call at 2PM Monday saying job was on track. Nobody showed so I called customer service and stayed on hold for 30 minutes. When I did talk to someone, they said there were no technicians available. The representative wants me to wait till Wednesday. Scheduling of jobs and repair is UNSAT and needs immediate attention.
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Review
#1628585 Review #1628585 is a subjective opinion of poster.
Service
Directv Technical Support
Reason of review
Poor customer service
1.2
Details
May 20, 2019 Account: 5752149039 161 Dog Ranch Rd La Luz, NM 88337 In April, your office was contacted that we were needed our Direct Tv Satellite removed for a new mobile home was going to be moved in the old mobile home place. We were informed that we would need to...
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1 comment
Anonymous
#1689160

All you had to do was let them know that the trailer was moved. If the idiot in the Philippines understood your request properly all they had to do was a move order and the tech will have the time and cables to rewire your trailer

Review
#1538630 Review #1538630 is a subjective opinion of poster.
Service
Directv Technical Support
Pros
  • Used to like your service
Reason of review
Problem with delivery
Loss
$500
1.1
Details
Our Satellite was not working so my husband called for a tech to come out to fix it. He called at 10 am and was told someone would be out to fix it between 12 and 4.. no tech ever came when i called around 5:30 i was told the tech was on his way. Again no tech ever...
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1 comment
Anonymous
#1704856

Sorry to hear about it, Let’s see if we can lower that bill and get you a better price. Give me a call when you have a chance 480-819-9991

Review
#1563554 Review #1563554 is a subjective opinion of poster.
Service
Directv Technical Support
Reason of review
Poor customer service

Contact Directv Customer Service

Mailing Address:
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El Segundo, California
United States
Phone:
(800) 531-5000
All Directv Contacts

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Directv in Cypress, Texas - Disrespect by service people sent to my home

1.0
Details
On Monday, July 8, 2019, two service people sent to my home by Directv because of image pixalation problems. When they came they determined that we had "loose connections;" however, they also replaced my main receiver without telling us that we would loose all of our recorded programming. When I called the service company about getting my receiver back they told me a lie saying that the problem was the receiver and not loose connections and then hung up on me. AT&T only wanted to offer us the Hallmark Channel for 3 months free. Who watches that channel? No resolution no compensation: Directv has terrible customer service.
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Review
#1581528 Review #1581528 is a subjective opinion of poster.
Service
Directv Technical Support
Cons
  • Too many to list
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund